Concierge (FT- Afternoons) | High-Rise Residential - Rainey Street

WRMC, Inc. • Austin, TX

2d • Onsite

About The Position

Worth Ross Management Company (WRMC), an award-winning luxury multifamily and HOA management company, is seeking a polished, service-oriented Concierge for its 70 Rainey luxury residential community in downtown Austin’s Rainey Street District. The Concierge serves as a welcoming presence for residents, guests, and vendors and as a trusted point of contact for daily needs. The role involves managing building access, supporting resident requests, and delivering discreet, professional service in a fast-paced, high-touch environment while protecting resident privacy.

This is a full-time afternoon position, Monday through Friday, from 4:00 PM to 12:00 AM. Candidates should have a high school diploma or equivalent. Prior experience in hospitality, luxury residential, concierge, or customer service roles is preferred. The role calls for strong hospitality and communication skills, attention to detail, independent multitasking, comfort with email and concierge or property management systems, and sound, calm judgment. Flexibility to work varying schedules, including weekends and holidays, is also requested.

Requirements

• High school diploma or equivalent.
• Strong customer service and hospitality knowledge, ideally in a luxury environment.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to multitask independently.
• Comfort using technology such as email and concierge or property management systems.
• Professional judgment, discretion, and a calm, solution-oriented mindset.
• Flexibility to work varying schedules, including weekends and holidays.

Nice To Haves

• Prior experience in hospitality, luxury residential, concierge, or customer service roles.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest and vendor check-ins.
• Assist residents with questions and requests and coordinate authorized vendor access.
• Maintain confidentiality and protect resident privacy.
• Respond to resident concerns and emergencies, escalating when needed.
• Accurately log daily activity, packages, and deliveries in BuildingLink.
• Suggest ways to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee assistance program (EAP)
• Identity theft protection
• Pet insurance
• Retirement benefits
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED