Maintenance Manager (High-Rise)

Comstock•Charlotte, NC

9d•Onsite

About The Position

The Maintenance Manager leads and administers the onsite maintenance team to operate machinery and building systems safely and effectively while meeting the needs of residents and ownership. The role emphasizes professionalism, customer satisfaction, and achieving high system uptime. The manager travels regularly between multiple communities. The position oversees staff, maintenance service, budgets, capital projects, preventive maintenance, renovations, new construction, contractors, site inspections, apartment turnovers, work orders, safety, regulatory compliance, and infrastructure documentation. It also partners with the Property Manager on budgets and vendor selection and contributes to annual budget planning.

Requirements

High school diploma.
Current driver’s license.
EPA Section 608 Universal Certification.
At least 10 years of residential maintenance experience.
At least 8 years of building facilities operations experience in a luxury apartment setting.
At least 5 years of supervisory experience as a senior engineer/technician or in an equivalent facilities management position.
Building automation systems experience.
Demonstrated experience providing excellent customer service.
Extensive knowledge of HVAC, electrical, and plumbing systems in multifamily housing and mid- to large-size facility operations.
Exposure to budgeting and basic accounting.
Understanding of elevator maintenance, fire sprinkler/alarm systems, and high-rise buildings.
Proficiency with computers and relevant computer programs, including general use of Microsoft Office, Word, Excel, and Outlook.
Excellent communication and leadership skills; strong problem-solving skills.
Ability to maintain credibility, trustworthiness, integrity, accountability, and high standards of excellence.
Positive, customer-focused, results-oriented attitude, with an interest in learning and development and supporting growth and innovation.
Exceptional oral and written communication, active listening, and organizational skills.
Ability to establish strong working relationships in a team setting.
Ability to multitask and prioritize with attention to detail in a fast-paced environment.
Self-directed ability to work independently with minimal supervision.
Ability to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach.
Ability to push, pull, or lift up to 50 pounds.
Ability to perform continuous repetitive motions.
Ability to work under variable temperature and noise conditions, indoors and outdoors, and around fumes, hazards, dust, mite hazards, chemicals, and bio-hazards.

Nice To Haves

Master electrician and plumbing qualifications preferred.
Experience with Yardi preferred.

Responsibilities

Provide Class “A” customer service and build rapport with residents.
Assign work, supervise, and direct assigned staff as needed.
Ensure maintenance team members provide prompt and efficient service.
Partner with the Property Manager on budgets, budget forecasts, and financial reviews.
Develop multi-year capital project plans and manage projects through completion.
Oversee the condition and preventive maintenance programs for building asset systems, including HVAC, fire protection and suppression, retail kitchen hood systems, plumbing, sump pumps, vertical transportation, electrical switchgear distribution, and natural gas generators and ATS systems.
Oversee renovations and various aspects of new construction.
Participate in annual budget planning and provide input on vendor selection.
Conduct regular site inspections to assess property condition, compliance, and administration.
Ensure apartment turnovers and work orders are completed in a timely manner.
Oversee contractors working within the building.
Identify safety hazards and coordinate their remediation.
Ensure compliance with regulatory laws and guidelines related to building infrastructure.
Maintain infrastructure and compliance documentation, including current building drawings and single-line diagrams and records required by applicable Federal, State, or Local law.
Perform other duties as assigned.
Work after hours as needed, including participating in an on-call rotation.