Community Manager (High Rise)

Arqline • Charlotte, NC

2d

About The Position

The Community Manager oversees daily operations of Arqline’s property asset at The Francis in Charlotte, North Carolina. The role is responsible for occupancy, resident satisfaction, financial performance, and compliance with company standards and legal requirements. It combines leadership in leasing, budgeting, and team management with hands-on problem-solving in property maintenance and resident relations. The successful candidate will work in a fast-paced environment, use technology to improve operational efficiency, and address climate-specific property needs such as storm preparedness and HVAC demands. The position balances in-person community engagement with administrative responsibilities to achieve revenue goals and uphold Arqline’s reputation for excellence.

The role includes responsibility for operational and revenue management, leasing and marketing, financial and administrative oversight, personnel leadership, and compliance and safety. The work involves indoor and outdoor property environments and up to 10% travel for site audits, regional meetings, and training.

Requirements

• 3–4 years of residential property management experience, preferably in the Southeast.
• Proficiency in RealPage/OneSite, Yardi, CRM platforms, and Microsoft Office.
• Strong knowledge of Fair Housing, ADA, and disaster preparedness protocols.
• Ability to lift up to 25 pounds and inspect units across four or more flights of stairs.
• Ability to walk outdoor properties in heat and humidity and stand or sit for extended periods.

Nice To Haves

• Bachelor’s degree in Business, Real Estate, or a related field.
• Certifications such as CAM/CPM, OSHA-10, or LEED Green Associate.

Responsibilities

• Maximize revenue through strategic leasing, resident retention, and dynamic pricing, including competitive rates, promotions, and digital marketing.
• Conduct regular property inspections to maintain curb appeal, maintenance compliance, and timely repairs.
• Monitor HVAC, plumbing, and other infrastructure common in Southeastern climates.
• Resolve resident complaints, concerns, and maintenance requests within 24–48 hours.
• Oversee in-person and virtual leasing processes, including digital tours, online applications, and e-signature tools.
• Qualify prospects, process applications, and execute leases in compliance with Fair Housing laws and state-specific regulations.
• Implement digital marketing strategies through social media and ILS platforms, and resident retention programs such as e-newsletters, community apps, and events.
• Prepare annual budgets, focusing on expense control in high-humidity environments, including mold prevention and HVAC maintenance.
• Use property management software for rent rolls, delinquency reporting, and financial forecasts.
• Approve vendor contracts and ensure cost-effective solutions and compliance with Southeastern weather resilience standards.
• Train staff on diversity, equity, and inclusion practices, fair leasing protocols, and emergency preparedness.
• Conduct performance reviews, address personnel issues promptly, and foster a collaborative team environment.
• Enforce company policies, safety standards, and local and state housing laws.
• Lead emergency response efforts for weather-related incidents such as floods and storms, and ensure OSHA compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed