Maintenance Manager (High-Rise)

Comstock•Charlotte, NC

About The Position

The Maintenance Manager provides daily leadership and administration for the onsite maintenance team, ensuring machinery and building systems operate safely, efficiently, and effectively. The role focuses on professional service for residents and ownership, timely maintenance work, and achieving high system uptime and customer satisfaction. The position travels regularly between multiple communities. The Maintenance Manager oversees maintenance staff, budgets, capital projects, asset conditions, preventive maintenance, renovations, and aspects of new construction. The role also includes site inspections, contractor oversight, safety-hazard remediation, regulatory compliance, and maintaining infrastructure and compliance documentation.

Requirements

High school diploma.
Current driver’s license.
EPA Section 608 Universal Certification.
At least 10 years of residential maintenance experience.
At least 8 years of building facilities operation experience in a luxury apartment setting.
At least 5 years of supervisory experience as a senior engineer/technician or in an equivalent facilities management position.
Experience with building automation systems.
Proven experience providing excellent customer service.
Extensive knowledge of HVAC, electrical, and plumbing systems in multifamily housing and mid- to large-size facility operations.
Exposure to budgeting and basic accounting.
Understanding of elevator maintenance, fire sprinkler/alarm systems, and high-rise buildings.
Computer proficiency and familiarity with relevant computer programs.
General understanding and use of Microsoft Office, Word, Excel, and Outlook.
Excellent communication and leadership skills.
Strong problem-solving skills.
Ability to work after hours as needed, including on-call rotation.
High credibility and trustworthiness, with a high degree of integrity.
Ability to hold oneself and others accountable and strive for excellence.
Positive, can-do attitude and ability to support growth and innovation.
Customer-focused and results-oriented approach.
Desire to continuously learn and develop.
Exceptional oral and written communication, active listening, and organizational skills.
Ability to establish strong working relationships in a team setting.
Ability to multitask and prioritize in a fast-paced environment with strong attention to detail.
Self-directed ability to work independently with minimal supervision.
Ability to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach.
Ability to push, pull, or lift up to 50 pounds.
Ability to perform continuous repetitive motions.
Ability to work under variable temperature conditions, including extreme heat or cold; variable noise levels; indoors and outdoors; around fumes, hazards, dust, mite hazards, chemicals, and bio-hazards.

Nice To Haves

Master of Electrician and Plumbing preferred.
Experience with Yardi preferred.

Responsibilities

Provide Class “A” customer service and build rapport with residents.
Manage assigned staff, including assigning work and providing supervision and direction.
Ensure prompt and efficient service by maintenance team members.
Partner with the Property Manager on budgets, budget forecasts, and financial reviews.
Develop multi-year capital project plans and manage projects through completion.
Oversee the condition and preventive maintenance programs for key asset systems, including HVAC, fire protection and suppression, retail kitchen hood systems, plumbing and sewer mains, sump pumps, vertical transportation, electrical switchgear distribution, and natural gas generators and ATS configurations and testing.
Oversee renovations and various aspects of new construction.
Participate in annual budget planning and provide input on vendor selection.
Conduct regular site inspections to assess physical property condition, compliance, and administration.
Ensure apartment turnovers and work orders are completed in a timely manner.
Oversee contractors working within the building.
Identify safety hazards and incorporate remediation to help maintain a safe environment for staff and occupants.
Ensure compliance with regulatory laws and guidelines related to building infrastructure.
Maintain building infrastructure and compliance documentation, including current building drawings and single lines and documentation required by federal, state, and local law.
Perform other duties as assigned.