Sr. Maintenance Manager (High-Rise)

Comstock•Charlotte, NC

1d•Onsite

About The Position

The Sr. Maintenance Manager provides daily leadership and administration for the onsite maintenance team, ensuring machinery and building systems are operated safely, efficiently, and effectively. The role focuses on delivering professional service to residents and ownership while pursuing reliable operations and customer satisfaction. The position travels regularly between multiple communities. The manager oversees staff, maintenance programs, inspections, budgets, capital projects, renovations, construction work, contractors, safety, and regulatory compliance. The role also maintains building infrastructure and required documentation, including building drawings and electrical single-line diagrams.

Requirements

High school diploma.
Current driver’s license.
EPA Section 608 Universal Certification.
At least 10 years of residential maintenance experience.
At least 8 years of building facilities operations experience in a luxury apartment setting.
At least 5 years of supervisory experience as a senior engineer/technician or equivalent facilities management role.
Experience with building automation systems.
Proven experience providing excellent customer service.
Extensive knowledge of HVAC, electrical, and plumbing systems in multifamily housing and mid- to large-sized facility operations.
Exposure to budgeting and basic accounting.
Understanding of elevator maintenance, fire sprinkler/alarm systems, and high-rise buildings.
Computer proficiency and familiarity with relevant computer programs; general understanding and use of Microsoft Office, Word, Excel, and Outlook.
Ability to work after hours as needed, including an on-call rotation.
Credible and trustworthy, with a high degree of integrity; able to hold oneself and others accountable and strive for excellence.
Positive, can-do attitude and ability to support growth and innovation; customer-focused and results-oriented; motivated to continuously learn and develop.
Exceptional oral and written communication, active listening, and organizational skills.
Ability to establish strong working relationships in a team setting.
Ability to multitask and prioritize in a fast-paced environment with strong attention to detail.
Self-directed and able to work independently with minimal supervision.
Able to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach.
Able to push, pull, or lift up to 50 pounds.
Able to perform continuous repetitive motions and work in variable temperatures, noise levels, indoors and outdoors, and around fumes, hazards, dust, mite hazards, chemicals, and bio-hazards.

Nice To Haves

Master electrician certification.
Master plumbing certification.
Experience with Yardi.

Responsibilities

Provide Class “A” customer service and build rapport with residents, going above and beyond when possible.
Manage assigned staff, including assigning work and providing supervision and direction.
Ensure prompt and efficient service by maintenance team members.
Partner with the Property Manager on budgets, forecasts, and financial reviews.
Develop multi-year capital project plans and manage projects through completion.
Oversee property condition and preventive maintenance programs for key asset systems, including HVAC, fire protection, sprinkler suppression, retail kitchen hood systems, plumbing, sump pumps, vertical transportation, electrical switchgear distribution, natural-gas generators, and ATS configuration and testing.
Manage renovations and various aspects of new construction.
Participate in annual budget planning and provide input on vendor selection.
Conduct regular site inspections to assess property condition, compliance, and administration.
Ensure apartment turnovers and work orders are completed promptly.
Oversee contractors working within the building.
Identify safety hazards and coordinate remediation to maintain a safe environment for staff and occupants.
Ensure compliance with regulatory laws and guidelines relating to building infrastructure.
Maintain infrastructure and compliance documentation, including current building drawings and single-line diagrams and documentation required by federal, state, or local law.
Perform other duties as assigned.