Sr. Maintenance Manager (High-Rise)

Comstock•Charlotte, NC

About The Position

The Sr. Maintenance Manager leads and administers the onsite maintenance team to operate building machinery and systems safely, efficiently, and effectively. The role focuses on professional service to residents and ownership, prompt maintenance response, and achieving high system uptime and customer satisfaction. The position travels regularly between multiple communities. The manager oversees maintenance staff, preventive maintenance and condition programs for major building systems, capital projects, renovations, new construction, contractors, inspections, apartment turnovers, work orders, safety remediation, and regulatory compliance. The role partners with the Property Manager on budgets and financial reviews and maintains infrastructure and compliance documentation, including building drawings and single-line diagrams.

Requirements

High school diploma.
Current driver’s license.
EPA Section 608 Universal Certification.
At least 10 years of residential maintenance experience.
At least 8 years of building facilities operation experience in a luxury apartment setting.
At least 5 years of supervisory experience as a senior engineer/technician or equivalent facilities management position.
Building automation systems experience.
Proven experience providing excellent customer service.
Extensive knowledge of HVAC, electrical, and plumbing systems in multifamily housing and mid- to large-size facility operations.
Exposure to budgeting and basic accounting.
Understanding of elevator maintenance, fire sprinkler/alarm systems, and high-rise buildings.
Proficiency with computers and relevant programs, including general knowledge and use of Microsoft Office, Word, Excel, and Outlook.
Excellent communication and leadership skills; strong problem-solving skills.
Ability to work after hours as needed, including an on-call rotation.
High credibility and trustworthiness, with a high degree of integrity.
Ability to hold oneself and others accountable and pursue a high level of excellence.
Positive, can-do attitude and ability to support growth and innovation.
Customer-focused and results-oriented approach, with a desire to continuously learn and develop.
Exceptional oral and written communication, active listening, and organizational skills.
Ability to build strong working relationships in a team setting.
Ability to multitask and prioritize in a fast-paced environment with strong attention to detail.
Self-directed and able to work independently with minimal supervision.
Ability to stand for long periods; walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and reach.
Ability to push, pull, or lift up to 50 pounds.
Ability to perform continuous repetitive motions and work in variable temperatures, extreme heat or cold, variable noise, indoors or outdoors, and around fumes, hazards, dust, mite hazards, chemicals, and bio-hazards.

Nice To Haves

Master electrician and plumbing credentials.
Experience with Yardi.

Responsibilities

Provide Class “A” customer service and build rapport with residents.
Manage assigned staff, including assigning work and providing supervision and direction.
Ensure maintenance team members provide prompt and efficient service.
Partner with the Property Manager on budgets, forecasts, and financial reviews.
Develop multi-year capital project plans and manage projects through completion.
Oversee the condition and preventive maintenance programs for key asset systems, including HVAC, fire protection, sprinkler suppression, retail kitchen hood systems, plumbing and sewer mains, sump pumps, vertical transportation, electrical switchgear distribution, and natural gas generators and ATS configuration and testing.
Manage renovations and aspects of new construction.
Participate in annual budget planning and provide input on vendor selection.
Conduct regular site inspections to assess physical property condition, compliance, and administration.
Ensure apartment turnovers and work orders are completed in a timely manner.
Oversee contractors working within the building.
Identify building safety hazards and coordinate remediation to maintain a safe environment for staff and occupants.
Ensure compliance with regulatory laws and guidelines related to building infrastructure.
Maintain infrastructure and compliance documentation, including current building drawings and single-line diagrams and documentation required by Federal, State, or Local law.
Perform other duties as assigned.