Senior Property Manager (High-Rise)

Comstock•Charlotte, NC

1d•Onsite

About The Position

The Residential Senior Property Manager will lead the onsite team and oversee activities to achieve budgeted leasing, occupancy, and financial goals at a residential community in Charlotte, North Carolina. The role is responsible for training and developing staff, providing best-in-class customer service, and aligning operations with Comstock’s brand standards and culture. The manager will oversee the lease-up of a new luxury high-rise community, daily leasing and property operations, financial reporting, maintenance, vendor relationships, and coordination with construction and development teams.

Requirements

High school diploma or equivalent.
At least 4 years of progressive property management experience, including at least 2 years managing a Class A or luxury residential high-rise.
At least 2 years of supervisory experience, with demonstrated ability to lead, motivate, and develop a team.
Strong financial acumen, including experience with budgets, financial statements, and variance reporting.
Expertise in federal fair housing requirements and applicable state and local laws.
Proficiency with property management software such as Yardi, RealPage, or similar, Microsoft Office, and digital marketing tools.
Demonstrated experience in conflict resolution, customer service, and relationship management.
Credibility, trustworthiness, and integrity.
Proactive, positive leadership and accountability for personal and team performance.
Strong organizational, multitasking, communication, and attention-to-detail skills in a fast-paced, high-demand environment.
Outstanding mentoring, coaching, people management, time management, and leadership skills.
Ability to cultivate a professional, friendly, and supportive team atmosphere.
Ability to motivate a team through character, consistency, vision, compassion, and recognition.
Ability to communicate expectations clearly and effectively and ensure they are understood.
Exceptional oral and written communication, active listening, and organizational skills.
Flexibility in dealing with complex problems or organizational change.
Ability to evaluate options, define and resolve complex issues, and implement practical, business-minded solutions.
Ability to present information effectively and respond to questions from senior and executive management.
Strong budgeting and financial skills.

Nice To Haves

College degree.

Responsibilities

Lead, motivate, and train the onsite team to provide first-class service and achieve corporate goals, core values, and departmental responsibilities.
Oversee the onsite lease-up process and ensure prospects receive an exceptional experience from first contact through move-in.
Partner with the Marketing team to develop and execute marketing strategies, campaigns, and events for a new luxury lease-up community while adhering to brand standards.
Oversee daily leasing activity, pricing strategies, concession management, and market analysis.
Address and resolve resident concerns professionally and in accordance with guidelines established by the Comstock Executive Team.
Assist in preparing the property’s annual business plan and oversee daily operations to achieve budgeted leasing, occupancy, and financial goals.
Support monthly financial reporting by completing variance reports, market analysis, accruals, and performance summaries.
Oversee maintenance operations, luxury property curb appeal, and timely completion of manufacturer-recommended and company-required routine maintenance.
Partner with construction and development teams to coordinate the transition from construction to operations, including unit inspections and punch lists.
Manage vendor relationships, including signage vendors, to meet lease-up marketing and wayfinding needs.
Ensure compliance with company policies and procedures and applicable state, local, and federal laws, including Fair Housing, ADA, FCRA, and employment law.
Hire, direct, and supervise the onsite team; communicate expectations and hold team members accountable.
Perform other duties as assigned.