Concierge - North Scottsdale

Grace Management•Cave Creek, AZ

2d•Onsite

About The Position

Cave Creek Assisted Living is seeking a Concierge to provide clerical and administrative support and help coordinate services for residents, families, and guests. The role includes maintaining resident, personnel, marketing, maintenance, and resource files; answering calls; greeting visitors; responding to resident requests; and assisting with the day-to-day organization of the reception area and community services. The position is part-time, Tuesday through Saturday, from 3:00 p.m. to 7:00 p.m., with pay up to $18.00 per hour. The Concierge also supports appointment coordination, mail distribution, work-order scheduling, supply inventory, and recruitment activities as requested. The position calls for customer-service and interpersonal skills, a professional appearance, confidentiality, and the ability to follow facility policies and procedures. Employees may also participate in resident activities, meetings, and other assigned tasks.

Requirements

High school diploma or GED at a minimum.
Experience with general office procedures, computers, Windows, Word, Excel, Office, Outlook, internet-based programs, email, scanning, and general office equipment.
Ability to communicate by speaking, seeing, and hearing sufficiently to serve residents.
Professional and neat appearance, adherence to the dress code, and good personal hygiene.
Good grammatical and writing skills and proficiency with email processes and etiquette.
Ability to read, write, and speak English.
Excellent customer-service and interpersonal skills to work with residents, associates, and people at various levels.
Must be free of communicable disease.
Must complete drug testing and a criminal-record background check upon hire and when requested by the supervisor.
Ability to bend, stand, lift, stoop, sit, walk, and stretch, and to lift or carry up to 40 pounds.

Nice To Haves

One year of office or hospitality experience preferred.

Responsibilities

Answer incoming calls promptly, take complete and accurate messages, route calls, and locate residents when necessary.
Receive visitors, have them sign registers, and direct them appropriately.
Assist residents with information about community activities and departures, including signing out when they leave.
Assist the Wellness Director with residents’ medical appointments by scheduling and recording appointments, notifying the driver, and helping ensure residents arrive on time.
Maintain resident mailboxes and current mailbox listings; assign mailboxes to new residents, update names, return mail for residents who have moved out, and receive and distribute mail.
Keep the lobby, reception area, adjacent equipment, workroom, and supply closets professional, organized, neat, and secure.
Provide administrative support such as typing, filing, preparing reports, copying, scheduling appointments, and contacting vendors as requested by the supervisor.
Schedule resident work orders and coordinate with Maintenance and Housekeeping.
Assist with recruitment activities, including placing advertisements, screening applicants, checking references, and scheduling physicals and interviews, as requested.
Maintain supply inventories and assist with ordering supplies approved by the supervisor.
Resolve unsafe conditions or report them to the supervisor, including building hazards, unsafe work practices, and threats to resident safety.
Support and participate in resident-centered activity programs, projects, and committees as assigned.
Attend associate meetings, in-service education, and associate functions as requested.
Assist with resident-related tasks and perform other duties as assigned.
Follow policies and procedures and maintain the confidentiality of information about residents, facility operations, and personnel.