Membership Concierge II

Life Time • Raleigh, NC

2d

About The Position

The Membership Concierge II serves as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. The role offers opportunities to develop skills and build a professional network through self-directed progression through hospitality certification levels, while creating a customized succession plan to support professional goals.

The position is a key point of contact for members and guests, supporting their account needs, explaining club offerings, and contributing to new membership sales and member retention. It also involves resolving questions and concerns and creating positive hospitality experiences.

Requirements

• High school diploma or equivalent.
• At least 1–2 years of experience in customer service or sales.
• Ability to multitask and deliver high-quality customer service and service recovery.
• Effective verbal communication skills.
• Comfort working in a fast-paced environment.
• Ability to stand for four hours at a time.
• Friendly and outgoing demeanor.
• Passion for serving others.
• Complete the Retention Specialist Certification within 60 days of hire.

Nice To Haves

• Bachelor’s degree in Hospitality.

Responsibilities

• Serve as the first point of contact for members and guests entering the resort.
• Build relationships with members and guests and create extraordinary experiences through a hospitality mindset.
• Receive inbound calls and conduct outbound outreach to support member and guest engagement and acquisition.
• Maintain current knowledge of club programming, events, pricing, and policies, and educate members and guests accordingly.
• Assist with account maintenance, member requests and changes, and transactions, including payments for programs, services, and products.
• Act as a key point of contact for new membership sales and member retention interactions.
• Resolve member questions and concerns through problem solving and service recovery, using appropriate tools and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED