Membership Concierge II

Life Time Inc.•Mount Laurel, VA

6d•$18 - $21

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You will grow your skills and build your professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals.

Requirements

High school graduate or equivalent.
Minimum of 1–2 years of experience in customer service or sales.
Complete Retention Specialist Certification within 60 days of hire.
Passion to serve others.
Effective communication skills.
Skilled at multitasking, delivering high-quality customer service and service recovery, and verbal communication.
Comfortable working in a fast-paced environment.
Able to stand for 4 hours at a time.
Friendly and outgoing demeanor.

Nice To Haves

Bachelor’s degree in Hospitality.

Responsibilities

Operate as the first point of contact for members and guests entering the resort.
Exemplify a hospitality mindset to build relationships with members and guests and regularly create extraordinary experiences.
Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition.
Maintain updated knowledge to appropriately educate members and guests about club programming, events, pricing, and policies.
Assist members with account maintenance, processing member needs, changes, and transactions, including program, service, and product payments.
Serve as a key point of contact for new membership sales and member retention interactions.
Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Benefits

Fully subsidized membership.
Discounts on Life Time products and services.
401(k) retirement savings plan with company discretionary match for team members age 21 and older.
Training and professional development.
Paid sick leave where required by law.
Full-time team members are eligible for medical, dental, vision, and prescription drug coverage.
Full-time team members are eligible for short-term and long-term disability insurance.
Full-time team members are eligible for life insurance.
Full-time team members are eligible for pre-tax flexible spending and dependent care plans.
Full-time team members are eligible for parental leave and adoption assistance.
Full-time team members are eligible for paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
Full-time team members may be eligible for a deferred compensation plan if they meet the required income threshold.