Lead Concierge

ZRS•Dallas, TX

About The Position

The Lead Concierge provides welcoming, personalized service to prospective and current residents while supporting the community’s retention, marketing, and leasing activities. The role builds rapport with residents, helps plan and set up community functions, coordinates the monthly newsletter with Property Manager approval, manages reservations and supplies for the VIP suite and clubroom, and maintains relationships with local businesses to develop resident benefits and referrals. The Concierge arranges or refers residents to a wide range of services, including event and travel arrangements, transportation, shopping, deliveries, medical and personal services, restaurant and catering reservations, cleaning, and repairs. The role also handles resident deliveries and packages, assists Leasing Consultants with service-request callbacks, and supports the leasing team as needed. The position requires knowledge of the local market and competitors, compliance with Fair Housing policies and laws, participation in industry events and recommended training, and light travel for training and education seminars. The weekly schedule is five days, determined by the Property Manager to meet residents’ needs.

Requirements

High school diploma or equivalent.
Strong professionalism, communication, and interpersonal skills.
Good sales skills.
Excellent computer skills.
Verbal, math, and reasoning skills.
Strong organizational skills and attention to detail.
Knowledge of the internet, email, and social media as they relate to community marketing.
Ability to read and write English professionally.
Ability to work as part of a team and independently when needed.
Ability to prioritize and multitask.
Ability to handle stressful, urgent, and diverse situations calmly and reasonably.
Ability to use common-sense understanding and sound judgment.

Responsibilities

Greet prospective residents using the ZRS Management-trained greeting and introduce the Concierge services.
Build and maintain strong rapport with residents.
Plan, implement, and set up community functions to support resident retention.
Coordinate the monthly newsletter, subject to the Property Manager’s approval.
Manage reservations for the VIP suite and clubroom and stock the goods needed in those areas.
Maintain relationships with businesses to secure benefits and referrals for concierge services.
Be available to assist Leasing Consultants.
Arrange or provide referrals for resident events, travel, transportation, tours, shopping, deliveries, moving, flowers, house-sitting, car services, secretarial services, groceries and drugstore items, medical and grooming services, health clubs and sports, cable, restaurants and catering, cleaning, and repair services.
Provide miscellaneous supplies to residents as determined by the Property Manager.
Assist Leasing Consultants with service-request callbacks.
Deliver packages, express mail, floral arrangements, and similar items to residents.
Monitor the market by visiting competitors and reviewing competitor advertising monthly.
Comply with Fair Housing policies and laws in interactions with prospective and current residents.
Participate in industry-related functions, including monthly dinner meetings.
Attend ZRS Management training seminars recommended by the Property Manager.
Work a five-day weekly schedule determined by the Property Manager to accommodate residents’ needs.
Travel lightly for training and education seminars.