Lead Concierge

ZRS Management•Dallas, TX

About The Position

The Lead Concierge supports residents and prospective residents by providing concierge services, fostering resident relationships, helping improve retention, coordinating community events, and assisting the leasing team. The role includes arranging a wide range of personal, travel, dining, delivery, household, and recreational services; coordinating reservations and supplies for the VIP suite and clubroom; and delivering packages and other items to residents. The Concierge also maintains relationships with local businesses, reviews competitor activity, supports community marketing, and follows Fair Housing policies and laws. The schedule is five days per week, with days determined by the Property Manager to accommodate residents. The position involves light travel for training and educational seminars and may include attending industry functions and recommended company training.

Requirements

High school diploma or equivalent.
Strong professionalism, communication, and interpersonal skills.
Good sales skills.
Excellent computer skills.
Verbal, math, and reasoning skills.
Strong organizational skills and attention to detail.
Knowledge of the Internet, email, and social media as they relate to community marketing.
Ability to read and write English professionally.
Team-oriented, with the ability to work independently on occasion.
Ability to prioritize and multitask.
Ability to handle stressful, urgent, and diverse situations calmly and reasonably.
Ability to use common-sense understanding and good judgment.

Responsibilities

Greet prospective residents using the ZRS Management-trained greeting and introduce available Concierge services.
Build and maintain strong rapport with residents.
Help increase resident retention by planning, implementing, and setting up community functions as the community’s Social Director.
Coordinate the monthly newsletter, subject to Property Manager approval.
Manage reservations for the VIP suite and clubroom and stock the goods needed in those areas.
Maintain relationships with businesses to obtain benefits for Concierge services and referrals.
Assist Leasing Consultants, including with service-request callbacks.
Offer referrals and arrange events and other personal services; provide information about government services and miscellaneous supplies approved by the Property Manager.
Arrange services including theater and event tickets; national and local travel; transportation, tours, shopping, delivery and moving assistance; flowers; house-sitting; car portering and detailing; secretarial services; pharmacy and grocery delivery; medical referrals; personal grooming; health clubs and sports; cable service; restaurants, parties and catering; cleaning; and repairs.
Deliver packages, express mail, floral arrangements, and similar items to residents.
Visit competitors and review monthly competitor advertising to understand the market.
Comply with Fair Housing policies and requirements in interactions with prospective and current residents.
Participate in industry-related functions, such as monthly dinner meetings.
Attend training seminars recommended by the Property Manager.
Work five days per week on a schedule determined by the Property Manager to provide convenience for residents.