Lead Concierge

Sunrise Senior Living • Burke, VA

3d • $20 - $25

About The Position

At Sunrise Senior Living, the Lead Front Desk Concierge serves as the primary front desk leader for the community, ensuring exceptional customer service, smooth daily operations, and regulatory compliance. The role is the community’s communication hub and hospitality leader, balancing service, organization, and accountability. The Lead Concierge helps create a positive experience for residents, visitors, prospective residents, and team members.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Proven customer service experience.
• Experience leading direct reports.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office and administrative systems.

Responsibilities

• Oversee front desk operations and ensure warm, professional greetings.
• Answer and direct calls promptly using the proper community greeting.
• Support sales inquiries and coordinate prospective visits.
• Assist with recruitment data entry and candidate engagement.
• Maintain resident and team rosters, logs, and emergency records.
• Monitor Bistro presentation and entry area standards.
• Manage schedules, call-outs, and Concierge coverage.
• Support move-in coordination and administrative processes.
• Ensure safety protocols, sign-in/sign-out procedures, and Safe Leaving compliance.
• Lead Concierge meetings and support team performance.

Benefits

• Medical, dental, vision, life, and disability plans.
• Retirement savings plans.
• Employee Assistance Program and discount program.
• Paid time off, sick time, and holiday pay.
• myFlexPay, allowing eligible employees to get paid within hours of a shift.
• Tuition reimbursement.
• Discretionary and/or non-discretionary bonuses may be offered, subject to position, program, and performance eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED