Lead Concierge
About The Position
The Lead Concierge supports the Program Services Coordinator by keeping the Concierge Desk running smoothly and serving as the primary point of contact for residents and visitors at 46th & Ten. The role helps ensure a safe, organized, and responsive front-desk operation. The Lead Concierge handles calls and lobby traffic, maintains screening and operational records, receives and distributes packages and supplies, monitors emergency panels, and coordinates with on-site leadership and responders. The role also supports resident transportation coordination, prepares schedules and emergency contact information, escalates concerns, and helps maintain an orderly lobby and building environment. The position is hybrid and requires residence in New York, New Jersey, or Connecticut. The schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m. Compensation is $25.01–$28.14 per hour.
Requirements
- High school diploma.
- At least 3 years of related experience.
- Strong customer service skills.
- Strong communication skills.
- Strong organizational skills.
- Sound judgment.
- Must reside in New York, New Jersey, or Connecticut.
Responsibilities
- Support the Program Services Coordinator in keeping the Concierge Desk running smoothly.
- Serve as the primary point of contact for residents and visitors at 46th & Ten.
- Answer and route calls.
- Screen and direct building traffic while following COVID and security protocols.
- Enter required screening data in Lobby Tracks.
- Receive and distribute packages, mail, and supplies.
- Monitor fire and emergency panels and coordinate with the Manager on Duty and responders.
- Complete required census, incident, shift-event, and escort logs and reports.
- Prepare the monthly Concierge schedule for review.
- Maintain resident emergency contact sheets.
- Assist with transportation coordination.
- Escalate concerns to the appropriate Department Head.
- Address minor building issues and initiate service requests to keep the lobby orderly.
- Review desk communications, confirm coverage needs, and prepare the lobby for the day.
- Keep records current and documentation accurate, update posted information, and reconcile daily paperwork.
- Capture key handoff notes to support a clear transition to the next shift.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
