Lead Concierge
About The Position
The Lead Concierge supports the Program Services Coordinator in keeping the Concierge Desk running smoothly and serves as the primary point of contact for residents and visitors at 46th & Ten. The role helps ensure a safe, organized, and responsive front-desk operation. The position is hybrid and requires residence in NY, NJ, or CT. The stated schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m., with compensation of $25.01–$28.14 per hour. During a typical shift, the Lead Concierge reviews desk communications, confirms coverage needs, prepares the lobby, assists residents and guests, keeps records and documentation accurate, responds calmly to interruptions, and coordinates with on-site leadership when issues need escalation. The role also involves reconciling daily paperwork, updating posted information, preparing upcoming schedules and desk materials, and ensuring a complete handoff to the next shift.
Requirements
- High school diploma.
- At least 3 years of related experience.
- Strong customer service skills.
- Strong communication skills.
- Strong organizational skills.
- Sound judgment.
Responsibilities
- Support the Program Services Coordinator and help keep the Concierge Desk operating smoothly.
- Serve as the primary point of contact for residents and visitors at 46th & Ten.
- Answer and route calls.
- Screen and direct building traffic while following COVID and security protocols.
- Enter required screening data in Lobby Tracks.
- Receive and distribute packages, mail, and supplies.
- Monitor fire and emergency panels and coordinate with the Manager on Duty and responders.
- Complete required census, incident, shift-event, and escort logs and reports.
- Prepare the monthly Concierge schedule for review.
- Maintain resident emergency contact sheets.
- Assist with transportation coordination.
- Escalate concerns to the appropriate Department Head.
- Address minor building issues and initiate service requests to keep the lobby orderly.
- Review desk communications, confirm coverage needs, and prepare the lobby area for the day.
- Keep records current and documentation accurate, reconcile daily paperwork, and update posted information.
- Prepare items that support upcoming schedules and desk operations.
- Verify key notes are recorded to support an informed shift handoff.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
