Lead Concierge

Mira Vie at Fanwood • Fanwood, NJ

2d

About The Position

The Lead Concierge is the community’s first point of contact for customers by telephone and in person, providing friendly, professional, and exemplary customer service. The role welcomes visitors, responds to questions and concerns from prospective and current residents and their families, and supports the sales and marketing and business office teams. The concierge manages the lobby experience, paying close attention to detail and using creativity to create positive experiences. Assisted living experience is required. The position is full-time at Mira Vie Fanwood.

Requirements

• High school diploma or equivalent.
• At least six months of experience in a receptionist role or similar function.
• Assisted living experience.
• Excellent verbal and written communication skills.
• Ability to communicate verbally in person and over the phone.

Nice To Haves

• Experience with Microsoft Word and Excel.

Responsibilities

• Assist residents, families, visitors, and employees with questions or problems to create a positive experience.
• Greet visitors and answer incoming calls professionally and respectfully.
• Monitor the entry area, greet and direct visitors, answer incoming and resident calls, forward calls, and take messages.
• Receive and send packages for residents and assist residents with mailing letters and packages.
• Manage the lobby by keeping the desk and lobby clean and neat and creating a comfortable, inviting area.
• Assist the activity director and others in promoting resident activities in the lobby.
• Manage the inquiry process by connecting callers and visiting customers with the appropriate inquiry team member.
• Respond to inquiries and provide tours when the community relations director, executive director, and resident care directors are unavailable.
• Facilitate community tours and experiences as needed.
• Support the community’s marketing standards and duties related to the Lead Management Program, including assembling marketing packets as needed.
• Assist with processing new resident documentation and maintaining resident files while preserving confidentiality.
• Promote and encourage resident participation in activities.
• Follow and communicate company policies and procedures.
• Perform other duties as necessary.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Paid time off
• 401(k) retirement plan
• Life insurance
• Team Member Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED