Lead Concierge

Mira Vie at Fanwood•Fanwood, NJ

4d•$18 - $20

About The Position

The Lead Concierge is the community’s first point of contact for visitors and callers, providing friendly, professional customer service in person and by telephone. The role welcomes visitors, addresses questions and concerns from prospective and current residents and their families, and supports the sales and marketing and business office teams. The Concierge manages the lobby experience, paying attention to detail and creating a positive, comfortable environment for community members and guests. Assisted living experience is required.

Requirements

Assisted living experience is required.
High school diploma or equivalent is required.
At least six months of experience in a receptionist role or similar function.
Excellent verbal and written communication skills.
Ability to communicate verbally in person and over the phone.

Nice To Haves

Experience with Microsoft Word and Excel is preferred.

Responsibilities

Assist residents, families, visitors, and employees with questions or problems to create a positive experience.
Greet visitors and answer incoming calls professionally and respectfully.
Monitor the entry area, greet and direct visitors, answer telephone and resident calls, forward calls, and take messages.
Receive and send residents’ packages and assist residents with mailing letters and packages.
Maintain a clean, neat, comfortable, and inviting desk and lobby area; support the promotion of resident activities in the lobby.
Manage the inquiry process by connecting callers and visitors with the appropriate inquiry team member.
Respond to inquiries and provide community tours when the community relations director, executive director, and resident care directors are unavailable; facilitate tours as needed.
Support community marketing standards, Lead Management Program duties, and the assembly of marketing packets.
Assist with processing new-resident documentation and maintaining resident files while preserving confidentiality.
Promote and encourage residents to participate in activities.
Follow and communicate company policies and procedures.
Perform other duties as assigned.