Lead Concierge

Sunrise Senior Living • Danville, CA

3d • $19 - $24

About The Position

At Sunrise Senior Living, the Lead Front Desk Concierge serves as the primary front desk leader, ensuring exceptional customer service, smooth daily operations, and regulatory compliance across the community. The role is the communication hub and hospitality leader, balancing service, organization, and accountability while helping improve residents’ quality of life.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Proven customer service experience.
• Experience leading direct reports.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office and administrative systems.

Responsibilities

• Oversee front desk operations and ensure warm, professional greetings.
• Answer and direct calls promptly using the proper community greeting.
• Support sales inquiries and coordinate prospective visits.
• Assist with recruitment data entry and candidate engagement.
• Maintain resident and team rosters, logs, and emergency records.
• Monitor Bistro presentation and entry area standards.
• Manage schedules, call-outs, and Concierge coverage.
• Support move-in coordination and administrative processes.
• Ensure safety protocols, sign-in/sign-out procedures, and Safe Leaving compliance.
• Lead Concierge meetings and support team performance.

Benefits

• Medical, dental, vision, life, and disability plans.
• Retirement savings plans.
• Employee Assistance Program and discount program.
• Paid time off (PTO), sick time, and holiday pay.
• myFlexPay, offering access to pay within hours of a shift.
• Tuition reimbursement.
• Discretionary and/or non-discretionary bonuses may be offered, subject to eligibility and applicable plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED