Club Concierge

Marriott • Fort Lauderdale, FL

17h

About The Position

The Club Concierge is responsible for creating memorable and distinctive guest experiences by delivering a wide range of services throughout guests’ stays. The role involves taking initiative, moving throughout the work area, processing operational needs, responding to guest requests, completing reports, and sharing information about local attractions. The position is expected to make routine transactions feel like part of the guest experience.

The role also requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communication. The employee may perform other reasonable job duties as requested. The Club Concierge is expected to uphold The Ritz-Carlton Gold Standards, including its Employee Promise, Credo, and Service Values, and contribute to the brand’s luxury hospitality service.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver services that guide guests through their stay and create memorable, distinctive experiences.
• Process operational needs, respond to guest requests, and complete reports.
• Share highlights and information about the local area with guests.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication.
• Perform other reasonable job duties as requested.
• Learn and exemplify The Ritz-Carlton Gold Standards, including its Employee Promise, Credo, and Service Values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED