Club Level Concierge

Marriott•Sarasota, FL

About The Position

Monitor the club lounge for seating availability, service, safety, and guest wellbeing. Maintain the cleanliness and condition of the bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and alcoholic beverages; stock ice, glassware, and supplies; and communicate replenishment needs. Wash dishes and serving utensils, complete opening and closing duties, requisition and transport supplies, secure beverage and storage areas, and document pertinent information in the department logbook. Forecast additional meal requirements and communicate special requests to the kitchen. Report accidents, injuries, and unsafe work conditions to a manager. Follow company policies and procedures, maintain a clean and professional uniform and appearance, protect confidential information and company assets, and meet quality assurance expectations. Welcome guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express appreciation. Communicate clearly and professionally, prepare and review written documents accurately, use appropriate telephone etiquette, and develop positive working relationships while supporting team goals. Perform other reasonable duties as requested by supervisors. The role requires moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance, and standing, sitting, or walking for extended periods or an entire work shift. The Ritz-Carlton describes its service culture as grounded in its Gold Standards, including its Employee Promise, Credo, and Service Values, and emphasizes gracious, thoughtful luxury service. Marriott International states that it is an equal opportunity employer committed to valuing associates’ backgrounds and fostering a non-discriminatory environment.

Requirements

High school diploma or G.E.D. equivalent preferred.
No related work experience required.
No supervisory experience required.
No license or certification required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to stand, sit, or walk for an extended period or an entire work shift.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Monitor the club lounge for seating availability, service, safety, and guest wellbeing.
Maintain the cleanliness and condition of the bar, bar unit, tables, and other tools.
Prepare and serve hot, cold, and alcoholic beverages.
Stock ice, glassware, and supplies, and communicate replenishment needs promptly.
Wash dishes and serving utensils as needed.
Complete opening and closing duties.
Requisition supplies and transport them from the storeroom to the bar setup area as required.
Secure liquors, beers, wines, coolers, cabinets, and storage areas.
Document pertinent information in the department logbook.
Forecast additional meal requirements and communicate special requests to the kitchen.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures, maintain professional appearance, protect confidential information and company assets, and comply with quality assurance standards.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships and support the team in reaching common goals.
Perform other reasonable job duties as requested by supervisors.