Wine Club Concierge

Ste. Michelle Wine Estates • Woodinville, WA

9d • $19 - $25 • Hybrid

About The Position

The Wine Club Concierge serves as a steward of Ste. Michelle Wine Estates, providing exceptional service to consumers through the Direct-to-Consumer channel and general web inquiries. This part-time, hourly role is based in Woodinville, Washington, and is eligible for tips. The hybrid schedule is Sunday through Tuesday, 8:30 AM to 5:00 PM, with remote work on Sundays and in-office work on Mondays and Tuesdays.

The Concierge supports wine club members and other direct-sales customers across a broad portfolio of wineries. The role handles customer inquiries, club and e-commerce data entry, daily order processing, and the logging and escalation of consumer complaints. The position requires customer-service experience, strong communication and problem-solving skills, attention to detail, and intermediate or higher proficiency with Microsoft Office. Basic wine-industry knowledge is preferred.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Two or more years in a customer-service position with outstanding customer-service skills.
• Excellent written and verbal communication skills.
• Demonstrated attention to detail and strong problem-solving skills.
• Intermediate-level or higher computer skills, including proficiency with Microsoft Office.
• History of responsible use of alcohol and other appropriate conduct, and fitness to be licensed, permitted, and/or certified by state or local regulatory bodies.
• Ability to lift up to 50 pounds on occasion.
• Ability to work at a desk for extended periods and regularly operate a computer, keyboard, mouse, and other standard office equipment.

Nice To Haves

• Basic knowledge of the wine industry.

Responsibilities

• Provide front-line customer service to wine club members and other direct-sales customers for a broad portfolio of wineries.
• Respond to inbound phone calls and emails and make outbound calls about general customer inquiries, event reservations, club membership questions, and direct-shipment orders.
• Perform data entry to support wine clubs and e-commerce, including new member signups and member data updates.
• Research and resolve routine customer-service inquiries or problems.
• Process daily e-commerce and wine club orders.
• Log consumer complaints and escalate them to the appropriate personnel.

Benefits

• Health care coverage, including medical, dental, vision, and prescription benefits; eligibility on date of hire applies to full-time employees.
• Paid vacation and holidays.
• 401(k) with employer match and supplemental contribution.
• Employee wine discounts.
• Eligible for tips.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED