Club Concierge & Host

Champions Club Texas • Dallas, TX

3d

About The Position

The Concierge/Host is the welcoming first point of contact for Champions Social Club members and guests, setting the tone for an exceptional Club experience. This part-time, hourly role welcomes and assists members and guests, manages reservations and seating, answers Club inquiries, supports membership registration, and helps maintain a seamless flow throughout the dining and social spaces. The ideal candidate is warm, polished, engaging, and attentive to detail, with a passion for building relationships, anticipating needs, and creating personalized experiences while maintaining the professionalism and elevated service standards expected within a premier private social club. Evening, weekend, and holiday availability is required. Compensation is $18.00–$20.00 per hour.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Warm, professional, and engaging presence with a genuine passion for hospitality and creating memorable experiences.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to manage reservations, seating, telephone inquiries, and multiple member or guest needs simultaneously.
• Comfort learning and using reservation, membership, and POS systems.
• Ability to remain composed, professional, and solutions-oriented in a fast-paced environment.
• Ability to communicate effectively in English with members, guests, and team members.
• Flexible availability, including evenings, weekends, holidays, and special events based on Club operational needs.
• Ability to stand and walk for extended periods and perform the physical activities needed to support daily Club operations.
• Ability to work comfortably in a fast-paced restaurant and social club environment.

Nice To Haves

• Previous host, concierge, restaurant, hotel, private club, or customer service experience.
• Previous experience in an upscale hospitality or high-volume service environment.

Responsibilities

• Create a warm, polished, and welcoming arrival and departure experience for members and guests.
• Greet and recognize members and guests, assist with inquiries, and provide information about dining, membership, Club amenities, events, and experiences.
• Manage restaurant reservations, seating assignments, waitlists, and dining room flow while maintaining appropriate table rotation and service balance.
• Answer incoming telephone calls professionally and accurately, assisting with reservations, general questions, and member requests.
• Assist prospective and visiting guests with membership information and registration, and accurately enter required information into Club systems.
• Stay informed about daily Club activities, menus, specials, events, and membership offerings to assist members and guests.
• Communicate effectively with Servers, Bartenders, management, and other Club departments to support a seamless experience.
• Anticipate member needs and address questions, concerns, and service opportunities promptly, professionally, and discreetly.
• Maintain a clean, organized, professional, guest-ready host and concierge area throughout the shift.
• Support the safety and security of members, guests, and team members by promptly reporting unusual or concerning activity to management or Security.
• Uphold Champions Social Club's service standards, policies, procedures, and culture.
• Perform additional duties as needed to support Club operations and the overall member experience.

Benefits

• PTO and paid sick leave available after meeting initial eligibility requirements.
• Comprehensive benefits package, including a flexible medical plan with customizable options for eligible positions.
• 401(k) with company matching.
• Employee assistance and wellness programs.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED