CONCIERGE HOST
About The Position
The Concierge Host creates a polished guest arrival and departure experience in a smoking-permitted cigar lounge. The role manages reservations, waitlists, seating assignments, occupancy flow, and guest profiles using approved systems, and coordinates VIP accommodations, special occasions, membership or locker-related inquiries, and guest requests with lounge leadership. The host monitors lounge pacing, seating availability, guest flow, and lobby presentation throughout service; communicates with guests and casino and lounge team members; and maintains knowledge of lounge offerings, cigars, beverages, events, and applicable membership or VIP programs. The role also supports guest relationships, event execution, guest communications, and operational readiness while upholding casino policies, property standards, union work rules, guest-service standards, and Triple 777 hospitality expectations.
Requirements
- Minimum 1–2 years of host, concierge, reservation, front desk, private club, fine dining, luxury hotel, casino, or comparable upscale hospitality experience preferred.
- Strong verbal and written communication skills and a polished, professional appearance.
- Ability to multitask, prioritize, and remain composed in a fast-paced casino-resort environment.
- Ability to follow verbal and written direction clearly and work within chain-of-command expectations.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Must be able to obtain and maintain a Michigan Gaming Control Board (MGCB) license.
- Must meet all Michigan gaming regulatory, union membership, and property employment requirements.
- Must be at least 21 years of age or meet applicable property requirements for the work area.
Nice To Haves
- Experience with OpenTable, Resy, SevenRooms, or comparable reservation or guest profile platforms preferred.
- Minimum 1–2 years of relevant upscale hospitality experience preferred.
Responsibilities
- Greet guests warmly and create a polished, professional arrival and departure experience.
- Manage reservations, waitlists, seating assignments, occupancy flow, and guest profile information using approved reservation or guest-management systems.
- Coordinate VIP accommodations, special occasions, membership or locker-related guest inquiries, and guest requests in partnership with lounge leadership.
- Monitor lounge pacing, seating availability, guest flow, and lobby presentation throughout service.
- Communicate effectively with servers, bartenders, managers, casino team members, and guests while following chain-of-command expectations.
- Maintain awareness of lounge offerings, cigar categories, beverage offerings, events, and membership or VIP programs, where applicable.
- Recognize repeat guests whenever possible and help build guest relationships through discreet, professional service.
- Assist with event execution, guest communications, and operational readiness before and during service.
- Uphold casino policies, property standards, union work rules, guest-service standards, and Triple 777 hospitality expectations.
- Maintain professionalism and composure in a smoking-permitted cigar lounge environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
