Club Concierge & Host

Champions Club Texas • Dallas, TX

4d • $18 - $20

About The Position

The Concierge/Host is the welcoming first point of contact for Champions Social Club members and guests, setting the tone for an exceptional Club experience. The role welcomes and assists members and guests, manages reservations and seating, answers Club inquiries, supports membership registration, and helps maintain a seamless flow throughout the dining and social spaces.

The ideal candidate is warm, polished, engaging, attentive to detail, and enjoys building relationships, anticipating needs, and creating personalized experiences while upholding the professionalism and elevated service standards of a premier private social club. This is a part-time, hourly role requiring availability for evenings, weekends, and holidays. Compensation ranges from $18.00 to $20.00 per hour.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Warm, professional, and engaging presence with a genuine passion for hospitality and creating memorable experiences.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to manage reservations, seating, telephone inquiries, and multiple member or guest needs simultaneously.
• Comfort learning and using reservation, membership, and POS systems.
• Ability to remain composed, professional, and solutions-oriented in a fast-paced environment.
• Ability to communicate effectively in English with members, guests, and team members.
• Flexible availability, including evenings, weekends, holidays, and special events based on Club operational needs.
• Ability to stand and walk for extended periods and perform the physical activities needed to support daily Club operations.
• Ability to work comfortably in a fast-paced restaurant and social club environment.

Nice To Haves

• Previous host, concierge, restaurant, hotel, private club, or customer service experience.
• Previous experience in an upscale hospitality or high-volume service environment.

Responsibilities

• Create a warm, polished, and welcoming arrival and departure experience for members and guests.
• Greet and recognize members and guests, assist with inquiries, and provide information about dining, membership, Club amenities, events, and experiences.
• Manage restaurant reservations, seating assignments, waitlists, and dining room flow while maintaining appropriate table rotation and service balance.
• Answer incoming telephone calls professionally and accurately, assisting with reservations, general questions, and member requests.
• Assist prospective and visiting guests with membership information and registration, and accurately enter required information into Club systems.
• Stay informed about daily Club activities, dining menus, specials, events, and membership offerings.
• Communicate with Servers, Bartenders, management, and other Club departments to ensure a seamless member and guest experience.
• Anticipate member needs and promptly, professionally, and discreetly address questions, concerns, or service opportunities.
• Keep the host and concierge area clean, organized, professional, and guest-ready throughout the shift.
• Support the safety and security of members, guests, and team members by promptly communicating unusual or concerning activity to management or Security.
• Uphold Champions Social Club's service standards, policies, procedures, and culture while providing exceptional hospitality.
• Perform additional duties as needed to support Club operations and the overall member experience.

Benefits

• PTO and paid sick leave available after meeting initial eligibility requirements.
• Comprehensive benefits package, including a flexible medical plan with customizable options for eligible positions.
• 401(k) with company matching.
• Employee assistance and wellness programs.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED