Ski & Club Concierge - Aspen Mountain Club - Winter

The Little Nell•Aspen, CO

4d•Onsite

About The Position

The Ski & Club Concierge delivers exceptional, anticipatory service to members and their guests of the Aspen Mountain Club, creating a seamless and luxurious experience at both the base Ski Locker Room and the Club atop Aspen Mountain. The role combines refined guest service, discreet personal assistance, and knowledge of fine dining, wine service, and club-level hospitality. The concierge collaborates closely with the Club’s food and beverage team, ski valet, and member services to ensure the member experience is carefully coordinated. This position reports to the Membership Director. This is a seasonal, full-time position. Applications will be accepted until November 1, 2026.

Requirements

High school diploma or equivalent.
Strong familiarity with skiing, ski equipment, and local terrain.
Knowledge of daily snow conditions and trail access.
Friendly, service-oriented demeanor and excellent guest interaction skills.
Ability to lift and transport ski equipment safely and efficiently.
Detail-oriented, with strong organizational habits.
Professional communication skills and comfort with face-to-face guest interaction.
Ability to multitask and assist multiple guests during peak periods.
Knowledge of local retail stores and services related to skiing.
Willingness to work outdoors in variable weather conditions.
Ability to work independently and as part of a team.
Strong local knowledge of Aspen’s four ski mountains.
Ability to reach, crouch, kneel, stand, walk, or remain on one’s feet for extended periods.
Ability to work in wet, hot, and humid conditions for extended periods and walk on slippery or uneven surfaces.
Ability to occasionally lift, push, or pull up to 50 pounds, individually or with assistance.

Nice To Haves

Associate’s or bachelor’s degree in hospitality, business, or a related field.

Responsibilities

Create a welcoming environment and build personalized relationships with members and guests, using their names and preferences to tailor service.
Provide discreet, anticipatory personal assistance and fulfill reasonable member requests urgently and professionally.
Support formal dining experiences, including wine service and menu knowledge, and coordinate with food and beverage staff on reservations, private dining, and special events.
Coordinate premium experiences such as ski lessons, spa appointments, private transportation, cultural events, and exclusive on- and off-property dining.
Use knowledge of local mountain terrain, snow conditions, and Club programming to make accurate recommendations.
Plan detailed itineraries and provide concierge services, including restaurant bookings, local excursions, retail reservations, and equipment rentals.
Assist with wine cellar inventory and communicate wine and beverage preferences to the service team.
Receive and discreetly distribute packages, messages, personal items, and guest belongings while maintaining confidentiality.
Maintain accurate records of guest visits, charges, and member files, and report guest count limits to the Club Manager.
Monitor, maintain, and restock refreshment areas, and coordinate coffee and beverage service in the Locker Room and Club Lounge.
Assist with packing, shipping, and handling ski equipment in collaboration with The Little Nell Ski Concierge and transportation staff.
Perform other duties and projects as assigned.