Concierge - The Aspen Mountain Residences
About The Position
The Aspen Mountain Residences in Aspen, Colorado, is seeking a personable, proactive, service-oriented Concierge to create exceptional guest and owner experiences. The role involves anticipating needs, coordinating personalized services, and offering recommendations that make stays memorable. The Concierge serves as a welcoming presence throughout the property, builds relationships with guests and owners, and collaborates with internal departments and local partners in a luxury residential setting. This is a full-time, year-round role with a flexible schedule that may include mornings, evenings, weekends, and holidays. The listed pay rate is $26.00 per hour, and the start date is ASAP.
Requirements
- High school diploma or equivalent.
- Previous experience in hospitality or guest services.
- Excellent communication and interpersonal skills, with a passion for customer service.
- Strong organizational skills and attention to detail, including the ability to manage multiple guest requests efficiently.
- Proactive, approachable, and comfortable engaging with guests throughout the property.
- Ability to resolve guest concerns professionally, exercise sound judgment, and maintain confidentiality.
- Computer and office technology proficiency, with the ability to learn property-specific systems.
- Flexible availability for mornings, evenings, weekends, and holidays based on operational needs.
Nice To Haves
- College degree.
- Concierge, front desk, luxury hotel, or resort experience.
- Knowledge of Aspen and surrounding attractions, restaurants, and recreational experiences.
Responsibilities
- Welcome guests and owners, anticipate their needs, and deliver personalized service and memorable experiences.
- Maintain an active, engaging presence throughout the lobby and property, approaching guests proactively and providing hands-on assistance.
- Arrange dining reservations, transportation, recreational activities, appointments, tickets, special events, and other personalized experiences.
- Build relationships with guests and owners by learning their preferences, making recommendations, and following through on requests.
- Coordinate with Front Desk, Valet/Bellman, Housekeeping, Engineering, and other departments to provide seamless service and resolve guest needs promptly.
- Maintain current knowledge of property amenities, local attractions, restaurants, seasonal activities, transportation options, and community events.
- Respond professionally to inquiries, concerns, phone calls, and emails, resolving issues with discretion and sound judgment.
- Develop and maintain positive relationships with local businesses, vendors, and activity providers.
- Document, track, and follow up on guest requests using property systems while maintaining confidentiality and attention to detail.
- Support daily operations, keep the concierge area organized and welcoming, and assist other departments as needed.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and paid sick time.
- Wellness benefits and Employee Assistance Program.
- Ski pass or equivalent bonus.
- Employee referral program.
- Professional development and career growth opportunities.
- Employee discounts.
- Sabbatical program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
