Residences Concierge

Marriott•Tampa, FL

19h

About The Position

The Residences Concierge responds to Residence owners’ and guests’ requests for information, special arrangements, and services, making arrangements or identifying appropriate providers. The role addresses guests’ special requests and unique needs, follows up to promote satisfaction, and provides information about the property, nearby amenities, special events, and activities. The concierge announces visitors and contractors to owners before granting access, permits access only to authorized visitors, and uses the key tracking system. The role also answers and processes calls, messages, requests, questions, and concerns, contacting the appropriate department or individual to resolve issues. The position assists with owners’ reservation services (HRS), schedules elevators for owner or tenant moves, arranges requested bell and valet services, performs Lobby Ambassador tasks, and reviews shift logs and daily memo books while documenting relevant information. The employee reports incidents, accidents, injuries, and unsafe conditions; completes safety training and certifications; follows company policies; maintains a clean, professional appearance and confidentiality; protects company assets; and delivers service in accordance with Ritz-Carlton standards. The work involves welcoming owners and guests, anticipating service needs, communicating professionally, maintaining positive working relationships, supporting team goals, and meeting quality assurance standards. The role may involve standing, sitting, or walking for extended periods or an entire shift and handling objects weighing up to 10 pounds without assistance. Other reasonable duties may be requested.

Requirements

High school diploma or G.E.D. equivalent is preferred.
At least 1 year of related work experience is preferred.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Clear and professional verbal communication and appropriate telephone etiquette.
Ability to prepare and review written documents accurately and completely.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Respond to Residence owners’ and guests’ requests for visitor information, special arrangements, and services by making arrangements or identifying appropriate providers.
Address special requests and unique needs, and follow up to promote satisfaction.
Provide owners and guests with information about the property, surrounding amenities, special events, and activities.
Announce visitors and contractors to Residence owners before allowing them to go up; permit access only to authorized visitors and use the key tracking system.
Answer, record, and process calls, messages, requests, questions, and concerns.
Contact the appropriate individual or department to resolve calls, requests, or problems.
Understand and assist with owners’ reservation services (HRS).
Assist with scheduling elevators for owner and tenant move-ins and move-outs.
Assist with requested bell and valet services for owners’ vehicles.
Perform Lobby Ambassador tasks.
Review shift logs and daily memo books, and document pertinent information in logbooks.
Report incidents, accidents, injuries, and unsafe work conditions to a manager; complete safety training and certifications.
Follow company policies and procedures, maintain a clean and professional uniform and appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge Residence owners and guests, anticipate and address service needs, assist individuals with disabilities, and express appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to other employees’ concerns.
Comply with quality assurance expectations and standards, and adhere to Ritz-Carlton service excellence standards.
Perform other reasonable job duties as requested.