Residences Lifestyle and Lounge Concierge

Marriott•Boston, MA

About The Position

Monitor the Residences owners’ lounge to ensure seating availability, service, safety, and the wellbeing of Residence owners and their guests. Maintain the cleanliness and condition of the bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and alcoholic beverages in compliance with applicable state laws, regulations, and beverage-pouring standards. Stock ice, glassware, and supplies; anticipate and promptly communicate replenishment needs; wash dishes and serving utensils as needed; and complete opening and closing duties. Conduct beverage inventory with the Residences Manager at least monthly, requisition necessary supplies, transport them from the storeroom to the bar setup area, and secure beverage and storage areas. Document pertinent information in the department logbook and enter upcoming events into the approved system. Report accidents, injuries, and unsafe work conditions to the manager and/or Director of Residences. Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information and company assets, and meet quality assurance standards. Welcome Residence owners and guests, anticipate and address their service needs, assist individuals with disabilities, and express genuine appreciation. Communicate clearly and professionally, prepare and review written documents accurately, use appropriate telephone etiquette, and maintain positive working relationships while supporting team goals. The role involves working indoors and outdoors and performing other reasonable job duties as requested. The Ritz-Carlton describes its service culture as guided by its Gold Standards, including its Employee Promise, Credo, and Service Values. The company states its commitment to equal opportunity, welcoming all and valuing associates’ backgrounds and experiences.

Requirements

Certification with CARE (Controlling Alcohol Risks Effectively).
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to stand, sit, or walk for an extended period or for an entire work shift.

Nice To Haves

High school diploma or G.E.D. equivalent.
One year of bartending experience in a luxury hotel environment preferred.
Food safety program experience.

Responsibilities

Monitor the Residences owners’ lounge for seating availability, service, safety, and the wellbeing of owners and guests.
Maintain the cleanliness and condition of the bar, bar unit, tables, and other tools.
Prepare and serve hot, cold, and alcoholic beverages in accordance with applicable laws, regulations, and beverage-pouring standards.
Stock ice, glassware, and supplies; anticipate and communicate replenishment needs.
Wash dishes and serving utensils as needed and complete opening and closing duties.
Conduct beverage inventory with the Residences Manager at least once per month.
Requisition supplies and transport them from the storeroom to the bar setup area.
Secure liquors, beers, wines, coolers, cabinets, and storage areas.
Document pertinent information in the department logbook and enter upcoming events into the approved system.
Report accidents, injuries, and unsafe work conditions to the manager and/or Director of Residences.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information and company assets, and comply with quality assurance standards.
Welcome owners and guests, anticipate and address their service needs, assist individuals with disabilities, and thank them with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships and support the team in reaching common goals.
Perform other reasonable job duties as requested.