Residences Concierge

Marriott•Naples, FL

11h

About The Position

The Residences Concierge responds to Residence owners’ and guests’ requests for information, arrangements, and services, including transportation, reservations, and dry cleaning. The role handles special requests, provides information about the property and surrounding amenities and activities, and follows up to promote satisfaction. It announces visitors and contractors to owners before granting access, permits access only to authorized visitors, and uses the key tracking system. The concierge answers and processes calls, messages, questions, requests, and concerns, contacting the appropriate department or individual when needed. The position also assists with owners’ reservation services, move-in and move-out elevator scheduling, Bell and valet services, Lobby Ambassador tasks, and shift logs. The role reports incidents, accidents, injuries, and unsafe conditions; completes required safety training and certifications; follows company policies and quality standards; and maintains a clean, professional appearance and confidentiality. It welcomes owners and guests, anticipates service needs, assists individuals with disabilities, communicates professionally, maintains positive working relationships, supports team goals, and adheres to The Ritz-Carlton’s service standards. The position may involve standing, sitting, or walking for an extended period or an entire shift, and handling objects weighing up to 10 pounds without assistance. Other reasonable duties may be assigned.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience required.
No license or certification required.

Responsibilities

Respond to Residence owners’ and guests’ requests for visitor information, special arrangements, and services, making arrangements or identifying appropriate providers.
Handle special requests from owners and guests with unique needs and follow up to promote satisfaction.
Provide owners and guests with information about the property, surrounding amenities, special events, and activities.
Announce visitors and contractors to owners before allowing them access, permit only authorized visitors, and use the key tracking system.
Answer, record, and process calls, messages, requests, questions, and concerns; contact the appropriate person or department to resolve them.
Understand and assist with owners’ reservation services (HRS).
Assist with scheduling the elevator for Residence owners’ and tenants’ move-ins and move-outs.
Assist owners with Bell and valet services when they request their vehicles.
Perform Lobby Ambassador tasks.
Review shift logs and daily memo books, and document pertinent information in logbooks.
Report incidents, accidents, injuries, and unsafe work conditions to the manager, and complete safety training and certifications.
Follow company policies and procedures, maintain a clean and professional uniform and appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge owners and guests, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones with appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to other employees’ concerns.
Comply with quality assurance expectations and standards and adhere to The Ritz-Carlton’s service standards.
Perform other reasonable job duties as requested.