Residences Concierge

Marriott•Portland, OR

10h

About The Position

The Residences Concierge responds to Residence owners’ and guests’ requests for information, arrangements, and services, including transportation, reservations, and dry cleaning. The role provides information about the property, surrounding amenities, special events, and activities; handles special requests; and follows up to promote satisfaction. The concierge announces visitors and contractors before granting access, permits access only to authorized visitors, and uses the key tracking system. The position answers and processes calls, messages, requests, questions, and concerns, contacting the appropriate department or colleague to resolve issues. It assists with owners’ reservation services, move-in/move-out elevator scheduling, and Bell/valet services for owners’ vehicles, and performs Lobby Ambassador duties. The concierge reviews shift logs and daily memo books and records pertinent information in logbooks. The role also requires reporting safety incidents and unsafe conditions, completing safety training, following company policies, maintaining a clean and professional appearance, protecting confidential information and company assets, and delivering The Ritz-Carlton’s service standards. The concierge welcomes owners and guests, anticipates service needs, communicates professionally, maintains positive working relationships, supports team goals, and meets quality standards. The position involves standing, sitting, or walking for extended periods or an entire shift and handling objects weighing up to 10 pounds without assistance. Other reasonable duties may be assigned.

Requirements

At least 1 year of related work experience.
High school diploma or G.E.D. equivalent.
No supervisory experience required.
No license or certification required.

Responsibilities

Respond to Residence owners’ and guests’ requests for visitor information, special arrangements, and services by making arrangements or identifying appropriate providers.
Handle special requests, follow up, and provide information about the property, nearby amenities, events, and activities.
Announce visitors and contractors to Residence owners before allowing them access, admit only authorized visitors, and use the key tracking system.
Answer, record, and process calls, messages, requests, questions, and concerns; contact appropriate individuals or departments to resolve them.
Understand and assist with owners’ reservation services (HRS).
Assist with elevator scheduling for Residence owners’ and tenants’ move-ins and move-outs.
Assist with Bell/valet services for owners requesting their vehicles.
Perform Lobby Ambassador tasks.
Review shift logs and daily memo books and document pertinent information in logbooks.
Report incidents, accidents, injuries, and unsafe work conditions to a manager, and complete safety training and certifications.
Follow company policies and procedures, maintain professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge Residence owners and guests, anticipate and address service needs, assist individuals with disabilities, and express appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond to employee concerns.
Comply with quality assurance expectations and standards and uphold The Ritz-Carlton service excellence standards.
Perform other reasonable job duties as requested.