Residences Concierge

Marriott • Chevy Chase, MD

5d

About The Position

The Residences Concierge responds to Residence owners’ and guests’ requests for information, special arrangements, and services, including transportation, reservations, and dry cleaning. The role identifies appropriate providers, supports guests with unique needs, follows up to promote satisfaction, and shares information about the property, nearby amenities, special events, and activities. The Concierge announces visitors and contractors to Residence owners, grants access only to authorized visitors, and implements access information in the key tracking system.

The position answers, records, and processes calls, messages, requests, questions, and concerns, contacting the appropriate person or department to resolve them. It assists with owners’ reservation services (HRS), scheduling elevators for move-ins and move-outs, and arranging bell and valet services for owners’ vehicles. The Concierge also performs Lobby Ambassador tasks and reviews shift logs and daily memo books, recording pertinent information in logbooks.

The role reports incidents, accidents, injuries, and unsafe work conditions to a manager and completes required safety training and certifications. It requires adherence to company policies and procedures, professional appearance, confidentiality, care of company assets, clear and professional communication, accurate written documentation, positive working relationships, teamwork, and compliance with quality assurance standards. The Concierge is expected to uphold The Ritz-Carlton’s service standards and perform other reasonable duties as requested.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• Ability to stand, sit, or walk for an extended period or an entire work shift.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• No supervisory experience is required.
• No license or certification is required.

Responsibilities

• Respond to Residence owners’ and guests’ requests for information, special arrangements, and services by making arrangements or identifying appropriate providers.
• Respond to special requests from owners and guests with unique needs and follow up to promote satisfaction.
• Provide information about the property, surrounding amenities, special events, and activities.
• Announce visitors and contractors to Residence owners before allowing them upstairs, permit access only to authorized visitors, and implement access information in the key tracking system.
• Answer, record, and process calls, messages, requests, questions, and concerns; contact the appropriate individual or department to resolve them.
• Assist with owners’ reservation services (HRS).
• Schedule elevators for Residence owners’ and tenants’ move-ins and move-outs.
• Assist with bell and valet services for owners requesting their vehicles.
• Perform Lobby Ambassador tasks.
• Review shift logs and daily memo books and document pertinent information in logbooks.
• Report incidents, accidents, injuries, and unsafe work conditions to a manager; complete safety training and certifications.
• Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
• Welcome and acknowledge owners and guests, anticipate and address service needs, assist individuals with disabilities, and express appreciation.
• Communicate professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
• Comply with quality assurance expectations and standards and uphold The Ritz-Carlton service excellence standards.
• Perform other reasonable job duties as requested.

Benefits

• A wide range of benefits designed to support employees and their families, enrich wellbeing, empower careers, and encourage new adventures; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED