Miramar Club - Host

Rosewood Hotel Group•Montecito, CA

About The Position

The Host is responsible for the overall guest dining experience within the restaurant outlet. The role provides guests with information and support by phone and in person, receives and coordinates reservations and seating for daily and/or nightly service, delivers outstanding service, and advocates for the restaurant by developing relationships with guests. The Host maintains knowledge of restaurant policies and service standards, seating and operating details, menus and beverages, liquor regulations, VIPs, equipment, and point-of-sale and manual systems. The role also completes assigned opening duties, follows up on special arrangements, and communicates meal requirements and special requests to servers and the kitchen. The Host is expected to interact courteously with guests and colleagues and maintain the confidentiality of company, guest, and associate information.

Requirements

High school diploma or an equivalent combination of education and work-related experience.
Current and valid Food Handler Certification.
Current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID.
Must be at least 21 years old to pour alcoholic beverages.
At least two years of experience in restaurant service.
Required to speak, read, and write English.
Ability to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow through; remain calm and resolve problems using good judgment; follow directions; understand guest service needs; work cohesively with coworkers; work with minimal supervision; and maintain confidentiality.
Ability to work under pressure to meet production schedules and timelines for guests' hot food orders.
Ability to maintain coordination and transport cases of received goods to the workstation.
Ability to work an 8–12-hour shift in hot, noisy, and sometimes close conditions.
Ability to work with food products and ingredients and use the senses to ensure quality standards are met.
Ability to differentiate dates, operate, clean, and maintain required equipment, and comprehend and follow recipes.
Ability to exert physical effort to transport 20 pounds, perform various physical movements, reach up and down, remain stationary at times, and communicate satisfactorily with guests and coworkers.
Ability to work in a kitchen environment with exposure to heat, high cold, slippery surfaces, appliances, and cleaning tools.

Nice To Haves

Fluency in languages other than English.
Hotel operational exposure, such as Food & Beverage.
Experience with a luxury or ultra-luxury property or brand.

Responsibilities

Follow departmental policies, service procedures, and standards, and maintain those standards at a superior level.
Maintain knowledge of table, seat, and station numbers; restaurant capacity and hours; table setup; and dress code.
Greet restaurant guests, provide information about the area when asked, and deliver professional, gracious service.
Receive calls and accurately book guest reservations.
Maintain knowledge of liquor, beer, and non-alcoholic selections; glassware and garnishes; menu items, prices, and preparation methods and times.
Follow state liquor regulations, including restrictions on serving minors and intoxicated persons.
Maintain knowledge of VIPs identified by the Hotel and Residents.
Use equipment correctly and maintain knowledge of its proper use, as well as the point-of-sale and manual systems.
Complete assigned opening duties, including checking stock and supplies, folding napkins, requisitioning supplies, setting tables, setting up condiments and non-alcoholic beverages, ensuring adequate serviceware, preparing some cold food items, checking cleanliness and condition of service areas, and stocking side stations.
Follow up on special arrangements to ensure they are carried out.
Communicate meal requirements and special requests to servers and the kitchen.
Deal with guests and fellow employees in a friendly, helpful, and courteous manner.
Maintain confidentiality of company, guest, and associate information.
Perform other duties as required.