Miramar Club - Server Assistant

Rosewood Hotel Group•Montecito, CA

About The Position

The Server Assistant supports the overall guest dining experience in the restaurant outlet by retrieving and serving alcoholic and non-alcoholic beverages and food orders to guest tables according to hotel specifications, preparing selected food items tableside, collecting payments, and helping maintain the restaurant area and equipment. The role requires knowledge of restaurant service standards, menu items, wines and beverages, equipment, and point-of-sale and manual systems. The Server Assistant also completes assigned opening duties, including checking stock, folding napkins, requisitioning supplies, setting tables, preparing condiments and beverages, and checking the cleanliness and condition of service areas. The position calls for a friendly, courteous, detail-oriented team member who can prioritize tasks, follow directions, understand guest needs, work with minimal supervision, and resolve problems calmly using good judgment. The role involves working under pressure to meet guest service timelines and coordinating with coworkers. Employees must protect confidential company, guest, and associate information. Work includes shifts of 8–12 hours in hot, noisy, and sometimes close conditions. The kitchen environment includes exposure to heat, cold, slippery surfaces, appliances, and cleaning tools. The employee must be able to transport 20 pounds and perform various physical movements throughout the work areas.

Requirements

High school diploma or an equivalent combination of education and work-related experience.
Current and valid Food Handler Certification.
Current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID.
Must be at least 21 years old to pour alcoholic beverages.
At least two years of experience in restaurant service.
Speak, read, and write English.
Ability to work an 8–12 hour shift in hot, noisy, and sometimes close conditions.
Ability to transport 20 pounds and perform required physical movements, including reaching up and down and remaining stationary at times.
Ability to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow through; remain calm and use good judgment; follow directions; understand guest service needs; work cohesively with coworkers; and work with minimal supervision.
Ability to work under pressure to meet production schedules and timelines for guests' hot food orders.
Ability to maintain coordination, transport received goods to the workstation, work with food products and ingredients, and use the senses to ensure quality standards.
Ability to distinguish dates and operate, clean, and maintain required equipment.
Ability to comprehend and follow recipes.
Ability to communicate satisfactorily with guests and coworkers.

Nice To Haves

Fluency in languages in addition to English.
Hotel operational exposure, such as food and beverage experience.
Experience with a luxury or ultra-luxury property or brand.

Responsibilities

Serve alcoholic and non-alcoholic beverages and food orders to guest tables courteously, efficiently, and according to hotel specifications.
Prepare specific food items tableside and collect payments.
Assist with maintaining the restaurant area and equipment.
Follow departmental policies, service procedures, and standards, and maintain service standards at a superior level.
Maintain knowledge of table, seat, and station numbers; restaurant capacity, operating hours, table setup, and dress code.
Maintain knowledge of liquor, beer, and non-alcoholic selections, glassware, garnishes, wines, champagne, menu items, prices, preparation, ingredients, quality standards, and presentation.
Comply with state liquor regulations, including restrictions on serving minors and intoxicated persons.
Maintain knowledge of VIPs as determined by the Hotel and Residents.
Use and maintain equipment correctly and operate point-of-sale and manual systems.
Complete assigned opening duties, including checking restaurant stock and supplies, folding napkins, requisitioning and transporting supplies, setting tables, preparing condiments and non-alcoholic beverages, ensuring sufficient service ware, preparing selected cold food items, and checking and correcting station cleanliness and condition.
Maintain a friendly, helpful, and courteous manner with guests and fellow employees.
Protect confidential company, guest, and associate information.
Perform other duties as required.