Club Concierge

Marriott • New Orleans, LA

1d

About The Position

The Club Concierge is a Guest Experience Expert who helps create memorable and distinctive guest experiences throughout the stay. The role involves taking initiative and providing a range of services, moving around the work area as needed, handling operational needs and guest requests, completing reports, and sharing information about local highlights. The position is expected to make transactions feel like part of the guest experience.

Employees are expected to help maintain a safe workplace; follow company policies and procedures; maintain confidentiality; protect company assets; uphold quality standards; and communicate and present themselves professionally, including maintaining a professional uniform and appearance. Other reasonable job duties may be assigned. The role supports delivery of The Ritz-Carlton Gold Standards, including its Employee Promise, Credo, and Service Values.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Provide services and guidance to guests throughout their stay.
• Take initiative and move around the work area to address operational needs and guest requests.
• Complete reports and share highlights of the local area with guests.
• Help maintain a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication.
• Perform other reasonable job duties as requested.
• Deliver The Ritz-Carlton Gold Standards graciously and thoughtfully.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED