Club Experience Concierge

Arete Collective LP • Spicewood, TX

1d

About The Position

Loraloma is seeking a Club Experience Concierge to provide thoughtful, organized, and personalized service across member interactions. The role supports members from initial welcome and onboarding through requests, events, and overnight stays, ensuring details are handled with care and follow-through.

The Concierge coordinates with Club Operations, Food & Beverage, vendors, and Accounting to support events, bookings, payments, and documentation. The role also maintains confidential member information, prepares marketing and staff updates, and upholds safety and service standards. A flexible schedule is required, including occasional evenings, weekends, and holidays based on events and member needs.

Requirements

• Two or more years of experience in luxury hospitality, private clubs, member services, guest relations, event coordination, or a comparable service-focused setting.
• High school diploma or equivalent required.
• Exceptional interpersonal, written, and verbal communication skills, with a polished and service-oriented presence.
• Warm, professional communication; excellent organization; attention to detail; and sound judgment.
• Discretion with confidential information and a collaborative approach to working with operational teams and external partners.
• Proficiency with Microsoft Office and confidence learning Club platforms.
• Availability to work a flexible schedule, including occasional evenings, weekends, and holidays based on events and member needs.

Nice To Haves

• Associate or bachelor’s degree in hospitality, communications, marketing, business, or a related field.
• Event coordination, detailed event documentation, and vendor experience.
• Clubessential experience.

Responsibilities

• Welcome members, resolve requests through completion, and answer the Club’s main telephone line.
• Support new-member onboarding and coordinate Saddlebrook overnight stays, itineraries, and personalized assistance.
• Coordinate with Club Operations, Food & Beverage, and vendors on event timelines, banquet event orders, setup, décor, entertainment, rentals, and staffing.
• Provide weekly Marketing content, staff updates, event calendars, and event photo highlights.
• Maintain accurate and confidential member profiles, preferences, contact information, and special occasions across Club platforms.
• Coordinate bookings, payments, invoices, and documentation with vendors and Accounting.
• Uphold safety and service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED