Club Experience Concierge

Arete Collective LP • Spicewood, TX

2h

About The Position

Loraloma is hiring a Club Experience Concierge to create personal, seamless, and memorable experiences for club members. The role supports member interactions from initial welcome and onboarding through event coordination and overnight stays, with an emphasis on thoughtful service, organization, and follow-through.

The Concierge works with Club Operations, Food & Beverage, vendors, Marketing, and Accounting to coordinate events and member services. The position also maintains accurate and confidential member information, supports bookings and payments, and helps uphold safety and service standards. The schedule is flexible and may include occasional evenings, weekends, and holidays based on events and member needs.

Requirements

• Two or more years of experience in luxury hospitality, private clubs, member services, guest relations, event coordination, or a comparable service-focused setting.
• High school diploma or equivalent.
• Exceptional interpersonal, written, and verbal communication skills, with a polished, service-oriented presence.
• Warm and professional communication, excellent organization, attention to detail, sound judgment, and an approach aligned with Unreasonable Hospitality.
• Discretion with confidential information and a collaborative approach to working with operational teams and external partners.
• Proficiency with Microsoft Office and confidence learning Club platforms.
• Availability to work a flexible schedule, including occasional evenings, weekends, and holidays based on events and member needs.

Nice To Haves

• Associate or bachelor’s degree in hospitality, communications, marketing, business, or a related field.
• Event coordination, detailed event documentation, and vendor experience.
• Clubessential experience.

Responsibilities

• Welcome members, resolve their requests through completion, and answer the Club’s main telephone line.
• Support new-member onboarding and coordinate Saddlebrook overnight stays, itineraries, and personalized assistance.
• Coordinate with Club Operations, Food & Beverage, and vendors on event timelines, banquet event orders, setup, décor, entertainment, rentals, and staffing.
• Provide weekly Marketing content, staff updates, event calendars, and event photo highlights.
• Maintain accurate and confidential member profiles, preferences, contact information, and special occasions across Club platforms.
• Coordinate bookings, payments, invoices, and documentation with vendors and Accounting.
• Uphold safety and service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED