Experience Concierge

OPOC.us•Worthington, OH

4d•Onsite

About The Position

OPOC.us is seeking a polished, warm, and highly organized Concierge to create a seamless, personal experience for clients, guests, and team members in its Worthington, Ohio office. The role brings upscale hospitality standards to a corporate setting and supports the company’s Culture of CARE and promise of Ultimate Service. The Concierge works Monday through Friday, 8:00 AM to 5:00 PM, and is responsible for welcoming visitors, maintaining guest-ready spaces, coordinating meeting and event hospitality, managing inventory and the concierge budget, and handling errands and special requests. The position offers regular weekday hours, a competitive wage package, full benefits, and growth opportunities.

Requirements

At least 2 years of guest-facing experience in upscale hospitality, such as a luxury or boutique hotel, private club, fine-dining restaurant, wedding planning, premium residential concierge, or executive/VIP hospitality.
Poise, polish, and professional presence, including comfort hosting executives and high-profile clients.
Strong attention to detail and ability to anticipate needs.
Ability to manage several priorities calmly and pivot quickly.
Strong written and verbal communication skills.
Working knowledge of Microsoft Office, especially Outlook, Word, and Excel.
High school diploma or GED.

Nice To Haves

Experience in a four- or five-star, Forbes Travel Guide, AAA Diamond, or similar environment.
Hospitality coursework or a degree.

Responsibilities

Greet and host clients, visitors, and staff warmly and discreetly, remembering names, preferences, and relevant details.
Keep the office, lobby, and meeting spaces immaculate and inviting; reset rooms between meetings, tidy spaces, rearrange furniture for events, and turn spaces over after functions.
Manage the master schedule, conference rooms, and in-office meetings, including hospitality setup, refreshments, and special touches for VIP clients.
Coordinate catering, setup, and breakdown for client gatherings, team celebrations, and company events.
Manage the concierge budget, coordinate service requests and purchases with colleagues, and track spending.
Maintain inventory and order food and beverage, office and IT supplies, and branded event merchandise.
Run local errands and handle special requests with a “consider it done” attitude.