Banquet Experience Concierge

Marriott•Nashville, TN

About The Position

Assist in coordinating operations for Special Events and Leisure Experiences, including activities such as ICE!, Best of Florida Christmas, and SummerFest. Check operational status, lighting, audiovisual equipment, cleanliness, and systems, and correct aesthetic deficiencies. Follow training guidelines supporting the Special Events Manager and Assistant Managers, and monitor and assist with training Special Events employees. Learn and operate event software systems for ticketing, retail, inventory, and space usage, and resolve financial, inventory, and numeric discrepancies. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; maintain a clean and professional appearance; protect confidential information and company assets; and provide welcoming, attentive guest service. Communicate clearly and professionally, develop positive working relationships, support team goals, meet quality standards, and identify ideas or processes that could improve efficiency, productivity, quality, safety, or cost savings. Perform other reasonable duties as requested.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.

Nice To Haves

At least 1 year of related work experience.

Responsibilities

Assist in coordinating the operation of Special Events and Leisure Experience activities.
Check operational status, lighting, AV, cleanliness, and system operation, and correct aesthetic deficiencies.
Follow training guidelines in support of the Special Events Manager and Assistant Managers.
Monitor and assist with training for Special Events employees.
Learn and operate event software systems, including ticketing, retail, inventory, and space usage systems.
Resolve financial, inventory, and numeric discrepancies.
Follow company policies and procedures, report accidents and unsafe work conditions, and protect company assets and confidential information.
Welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation.
Communicate clearly and professionally, including answering telephones with appropriate etiquette.
Develop positive working relationships and support team goals.
Comply with quality assurance expectations and standards.
Identify and recommend ideas, technologies, or processes to improve efficiency, productivity, quality, safety, or cost savings.
Perform other reasonable job duties as requested.