Patient Experience Concierge

Yeshiva University•York, NY

About The Position

The Patient Experience Concierge supports daily front desk and patient access operations at Yeshiva University’s College of Dental Medicine and serves as a primary point of contact for patients and visitors. The role manages patient registration, check-in and check-out, demographic and insurance verification, appointment scheduling, patient communications, and accurate patient records in the electronic dental record and practice management system. The Concierge works with Patient Experience Specialists, clinical staff, faculty, administrative teams, and the Business Office to support efficient patient flow and address registration, insurance, scheduling, and account-related issues that may affect care. The position also prepares and validates upcoming patient schedules to ensure required information and documentation are complete before appointments. Yeshiva University’s new proposed DDS program will use an innovative 36-month “Block” curriculum and integrate digital dentistry techniques. The Concierge contributes to patient access operations supporting the College of Dental Medicine. The position requires a high school diploma or GED and 5–7 years of experience in a dental, medical, healthcare, or other patient-facing healthcare environment. Experience with registration, scheduling, insurance verification, electronic health records, or dental practice management systems is strongly preferred. The role requires proficiency with Microsoft Office and knowledge of dental insurance, common dental procedures, and dental terminology. The stated pay is $35.72 per hour.

Requirements

High school diploma or GED.
5–7 years of experience in a dental, medical, healthcare, or other patient-facing healthcare environment.
Proficiency with Microsoft Office products, including Outlook, Word, and Excel.
Ability to learn and efficiently use electronic health records, dental practice management systems, insurance verification portals, and related technology.
Knowledge of dental insurance, eligibility and benefit verification, common dental procedures, and dental terminology.
Strong patient service skills and ability to provide a professional, welcoming, patient-centered experience.
Professional and effective communication with patients, faculty, students, staff, the Business Office, and other departments.
Strong attention to detail and accuracy in registration, insurance information, scheduling, and electronic records.
Ability to work effectively in a team-based clinical environment and manage high patient volume and competing priorities.
Ability to develop and maintain strong working relationships with faculty, students, clinical staff, and administrative personnel.
Ability to maintain confidentiality and comply with HIPAA, FERPA, institutional policies, and applicable state and federal requirements.
Strong organizational, problem-solving, and time-management skills, including the ability to identify, resolve, or appropriately escalate patient access and scheduling issues.

Nice To Haves

Experience with patient registration, appointment scheduling, insurance verification, electronic health records, or dental practice management systems.
Experience working in a high-volume patient care environment.

Responsibilities

Manage front desk operations and serve as the primary point of contact for patients and visitors; greet patients, complete check-in and check-out, and support efficient patient flow.
Verify patient identity and demographic information, including date of birth, current address, telephone number, and insurance information.
Ensure required registration forms, acknowledgments, consents, and applicable policy forms are accurately completed and signed.
Scan and upload current government-issued identification and dental insurance cards into the electronic patient record.
Verify dental insurance eligibility and benefits before appointments, using payer portals and verification systems when needed to confirm incomplete or unverified coverage.
Prepare and validate patient schedules at least three business days before appointments to ensure required registration, insurance, demographic, and administrative information is complete and accurate.
Maintain accurate patient demographic, insurance, registration, and appointment information in the electronic dental record and practice management system.
Schedule, confirm, cancel, and reschedule appointments according to College of Dental Medicine protocols.
Assist patients with portal access and electronic registration, as applicable.
Receive, respond to, and appropriately route patient calls, messages, inquiries, and other communications.
Coordinate with the Business Office about patient accounts, insurance matters, financial requirements, and other issues affecting timely care.
Coordinate with Patient Experience Specialists, clinical staff, faculty, and administrative personnel about arrivals, scheduling concerns, delays, and other patient-flow matters.
Identify and address incomplete registration, insurance, or other administrative requirements before or during patient visits, as appropriate.
Maintain patient confidentiality and comply with HIPAA, institutional policies, and established patient access and front desk procedures.