Patient Concierge

Cardinal Health•Fairbanks, AK

2d•$18 - $26•Onsite

About The Position

The Patient Concierge, Front Desk Associate is the first point of contact for patients and family members at Fairbanks Urology. The role supports the business and administrative operations of the medical practice by greeting patients, confirming demographic and insurance information, answering phones, scheduling appointments, and completing other assigned duties. Customer service skills and attention to detail are important to success in this position. The position applies acquired job skills and company policies and procedures to standard tasks. Work consists of routine assignments requiring basic problem resolution, with general direction on standard work and detailed instruction on new assignments. The employee refers to policies and past practices for guidance and consults a supervisor or senior peers on complex or unusual problems.

Requirements

Ability to work a flexible schedule as necessary.

Nice To Haves

Ability to type 40 words per minute.
High school diploma or equivalent.
Knowledge of medical terminology.
One year of medical office experience.
Experience accessing and updating an EMR system.

Responsibilities

Greet patients and families.
Answer center telephones, distribute faxes, and prepare customer files.
Schedule patient appointments.
Receive and correctly record receipts of patient payments.
Enter, verify, and update patient demographic and insurance information.
Obtain insurance verifications (VOB), pre-authorizations, and pre-determinations.
Process requests for records from outside sources.
Scan data into document imaging software.
Maintain regular attendance and punctuality.
Contribute to team effort by accomplishing related results as needed.
Ensure processing and reporting deadlines are consistently achieved.
Perform other functions as required by management.