Patient Concierge

NAVISTA • Lake City, FL

3d • $15 - $20 • Onsite

About The Position

The Patient Concierge, also described as a Front Desk Associate, is the first point of contact for patients and family members at Cancer Care of North Florida. The role supports the business and administrative operations of the medical practice by greeting patients, confirming demographic and insurance information, answering phones, scheduling appointments, and completing other assigned duties. Customer service skills and attention to detail are important to success in this role.

The position is located at Cancer Care of North Florida-Medical Oncology in Lake City, Florida. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The anticipated hourly pay range is $15.00 to $20.40. The role is not bonus eligible.

Requirements

• Ability to work a flexible schedule as necessary.

Nice To Haves

• Ability to type 40 words per minute.
• High school diploma or equivalent experience.
• Knowledge of medical terminology.
• One year of medical office experience.
• Experience accessing and updating an EMR system.

Responsibilities

• Greet patients and families.
• Answer center telephones, distribute faxes, and prepare customer files.
• Schedule patient appointments.
• Receive and correctly record patient payments.
• Enter, verify, and update patient demographic and insurance information.
• Process requests for records from outside sources.
• Scan data into document imaging software.
• Maintain regular attendance and punctuality.
• Contribute to the team effort by accomplishing related results as needed.
• Ensure processing and reporting deadlines are consistently achieved.
• Perform other functions as required by management.

Benefits

• Medical, dental, and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401(k) savings plan.
• Access to wages before payday with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED