Patient Concierge

Cardinal Health•Fairbanks, AK

7h•Onsite

About The Position

The Patient Concierge, also referred to as the Front Desk Associate, is the first point of contact for patients and family members at Fairbanks Urology. The role supports the business and administrative operations of a medical practice by greeting patients, confirming demographic and insurance information, answering phones, scheduling appointments, and completing related front-desk duties. Customer service skills and attention to detail are important to success in this position. The position applies acquired job skills and company policies and procedures to complete standard tasks and routine assignments that require basic problem resolution. The employee receives general direction for standard work, detailed instruction for new assignments, and consults a supervisor or senior peers about complex or unusual problems. The anticipated hourly range is $18.30–$26.20. The role is not bonus eligible.

Requirements

Ability to work a flexible schedule as necessary.

Nice To Haves

Ability to type 40 words per minute.
High school diploma or equivalent.
Knowledge of medical terminology.
One year of medical office experience.
Experience accessing and updating an EMR system.

Responsibilities

Greet patients and families.
Answer center telephones, distribute faxes, and prepare customer files.
Schedule patient appointments.
Receive and correctly record patient payments.
Enter, verify, and update patient demographic and insurance information.
Obtain insurance verifications (VOB), pre-authorizations, and pre-determinations.
Process requests for records from outside sources.
Scan data into document imaging software.
Maintain regular attendance and punctuality.
Contribute to team efforts by accomplishing related results as needed.
Ensure processing and reporting deadlines are consistently achieved.
Perform other functions as required by management.