Employee Experience Concierge

Circles•Covington, KY

9d•Onsite

About The Position

Circles is seeking an outgoing, industrious Employee Experience Concierge with a passion for providing a high level of service. The position supports employee experience by handling varied concierge requests and promoting Circles’ services. Typical activities include researching family trips, writing about local restaurants, hosting onsite promotional tables, delivering virtual presentations, connecting with onsite leads, and finding local events for associates. This is a full-time, 100% onsite position, Monday through Friday from 8:30 a.m. to 5:00 p.m. Compensation starts at $22.00 per hour. Circles describes its culture as inclusive, encouraging self-expression, open communication, respect, career development, and employee wellbeing.

Requirements

Two years of customer service experience.
High school diploma or GED required.
Proven ability to provide quality service in a fast-paced environment.
Excellent written and verbal communication skills.
Knowledge of Microsoft Office Suite, including Word, Outlook, Excel, and Teams.
Knowledge of internet searching and typing.
Strong organizational skills and attention to detail; ability to follow processes consistently.
Ability to manage multiple tasks and adapt to changing tasks and priorities.
Ability to meet or exceed productivity and quality standards.
Ability to adhere to a schedule.
Active listening skills.
Desire for continuous learning and improvement.
Must have reliable transportation.
Outgoing, confident, engaging, and professional communication style; comfortable with computers and technology.

Nice To Haves

Prior front desk, concierge, or other hospitality experience.

Responsibilities

Manage and prioritize multiple tasks daily.
Meet or exceed productivity and quality standards.
Provide quality service in a fast-paced environment.
Research and fulfill concierge requests, such as trip planning and finding local events.
Write articles about local restaurants and other area offerings.
Host onsite tables to promote Circles.
Deliver virtual presentations about the concierge service.
Connect with onsite leads regarding upcoming programs.
Adhere to the assigned schedule and established processes.
Perform other miscellaneous duties as assigned.

Benefits

Medical, dental, and vision insurance starting the first day of the month after hire.
Long-term and short-term disability insurance paid for by Circles.
401(k) with match.
Life insurance paid for by Circles.
Up to 15 days of PTO during the first year.
Paid holidays.
Access to discount programs.
30-day paid sabbatical every five years.
HSA/FSA account eligibility.
Access to Employee Assistance Program.