Helena 57 West- Concierge

The Durst Organization•New York, NY

2d•$23 - $31•Onsite

About The Position

The temporary Concierge at 601 West 57th Street in Manhattan creates a positive experience for residents, guests, and prospects by providing outstanding customer service. The role greets and screens visitors, maintains an orderly lobby and front desk, handles packages and deliveries, accepts resident service requests, and responds to inquiries and complaints. The Concierge also monitors access controls, CCTV, and building operations, and coordinates emergency responses with the Durst emergency response team until first responders arrive. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m., with Saturday and Sunday off. The role is expected to last approximately three months. The stated hourly salary range is $23.0819–$30.7758. The position requires the ability to read and write English effectively. A high school diploma or equivalency is preferred, as is 1–2 years of experience in customer service, residential concierge work, or a related field. The employee must be able to work scheduled hours consistently, work any day of the week when necessary, and work overtime when requested. Required certifications and courses must be completed within 90 days of hire if not already completed. The work involves standing, walking, handling objects and controls, reaching, balancing, stooping, crouching, bending, talking, and hearing, as well as lifting or moving up to 30 pounds. The work environment typically has a moderate noise level.

Requirements

Ability to read and write English effectively.
Ability to work scheduled hours consistently and, when required, any of the seven days of the week and overtime hours.
If not already completed, complete within 90 days of hire: 32BJ CPR/AED/Basic First Aid course; 8-hour course; F-53 Certificate of Fitness (Emergency One-Way Voice Announcement Personnel); FDNY F-85 Fire Safety Director with Active Shooter and Medical Emergency Preparedness; Z-50 Fire Safety Director FDNY Written Exam; Z-89 Non-fire Emergency FDNY Written Exam; and F-89 Fire Life and Safety Director certification, which must be passed within two test attempts.
Ability to pass an on-site exam.
Physical ability to stand, walk, use hands to handle objects, tools, or controls, reach, balance, stoop, crouch, bend, talk, and hear, and to lift or move up to 30 pounds.
Vision abilities including close, distance, color, peripheral, and depth vision, and ability to adjust focus.

Nice To Haves

High school diploma or equivalency.
1–2 years’ experience in customer service, residential concierge work, or a related field.
S-12 Citywide Sprinkler Systems certificate.
S-13 Citywide Standpipe Systems certificate.
S-14 Citywide Standpipe Multi-zone Systems certificate.
Knowledge of and operational experience with Fire Command Centers and Fire Protection Systems.
CPR/AED and Basic First Aid Certificate, renewed every two years.
32BJ Fire Life and Safety Director for Commercial Buildings Course.

Responsibilities

Maintain customer-service relationships in accordance with Durst Residential customer service standards and follow the applicable Standard Operating Procedures.
Screen guests to ensure authorized entry into residents’ apartments.
Keep the lobby, entryways, and front desk clean and organized.
Answer telephones, provide information, forward calls, and take messages.
Inspect building entrances, lobbies, and community amenity areas for trash, cleanliness, and lighting; address issues or notify a manager when they cannot be resolved immediately.
Sign for deliveries and packages, track them in the building system or application, perform daily package audits, distribute packages promptly, and assist residents with packages.
Accept and log resident service requests in the building system and educate residents on using the system as needed.
Ensure apartment keys are accounted for and secure during the shift; issue keys in accordance with approved procedures.
Receive and distribute dry cleaning and other deliveries to residents as required.
Monitor access controls and CCTV for suspicious activity and door safety, and respond accordingly.
Handle tenant inquiries, issues, and incidents, including noise complaints, smoking on the property or in apartments, and questions or issues involving guests, vendors, and deliveries; document and communicate them appropriately.
Ensure vendors and contractors report to the lobby desk, notify the Property Management Team, and are logged with identification scanned and recorded; arrange escorts by building staff as needed.
Track, document, and report elevator incidents and entrapments to the Property Management Team; frequently monitor elevator operation, immediately report out-of-service elevators, and manage the elevator computer at the front desk.
Manage responses to fire and non-fire emergencies and active-shooter events; call 911 and assist first responders as needed.
Monitor the Fire Command Center and applicable fire protection systems and activate the Emergency Response Team, including property managers, porters, and handypersons.
Perform other tasks as assigned by management.