Concierge ~ West San Jose

MorningStar Careers•San Jose, CA

About The Position

MorningStar Senior Living is hiring a full-time Concierge for a senior living community in West San Jose. The Concierge greets and assists visitors, families, and residents; answers telephone calls, provides information, and takes messages; sorts and distributes mail; and types, files, and handles correspondence. The role carries out assigned duties in accordance with applicable federal and state regulations and company policies and procedures. The Concierge provides courteous, compassionate service, escorts people to residents’ suites or other areas when needed, and respects resident rights and confidentiality. The position uses office equipment and may include other duties as assigned. Three shifts are available: 7:00 a.m.–3:00 p.m., 3:00 p.m.–11:00 p.m., and 11:00 p.m.–7:00 a.m. Pay is $20.50–$23.00 per hour; the position is non-exempt.

Requirements

Friendly, courteous, patient, and understanding manner; works well with staff, residents, families, and the public.
Ability to meet deadlines and organize and prioritize workload.
Knowledge of typing, filing, copy machines, telephone systems, intercommunication systems, and office equipment.
Knowledge of resident rights, confidentiality, serving the public and answering questions, the employee handbook, and census.
Demonstration of the company’s core values: Love, Kindness, Honesty, Goodness, Fairness, and Respect.

Nice To Haves

At least one year of front desk or reception-related experience is preferred.
High school diploma or equivalent is preferred but not required.

Responsibilities

Greet and assist visitors, families, and residents, and provide requested non-confidential information.
Answer telephone calls promptly using the appropriate community greeting, provide information, and take messages as required.
Sort mail and distribute it to the appropriate departments.
Type and file correspondence and other information as needed.
Handle correspondence and perform administrative tasks such as filing and stuffing envelopes.
Adhere to and interpret resident rights and personnel policies.
Use office equipment, including computers, calculators, copy machines, postage machines, telephone systems, and intercommunication systems.
Show concern and compassion for residents and families.
Escort people to residents’ suites and other areas when necessary.
Carry out assigned duties in accordance with applicable federal and state regulations and company policies and procedures.
Perform other duties as assigned.