West Valley San Jose - General Manager

Philz Coffee•San Jose, CA

1d•$32 - $36

About The Position

Philz General Managers provide frontline leadership to all Team Members and are responsible for the financial health of their store. They cultivate a store culture aligned with Philz’s core values and its mission of “Bettering People’s Day.” GMs lead by example, deliver quality results, and recognize and develop future Philz leaders while supporting strategic initiatives focused on culture, community, and operations. The role involves daily interaction with customers and employees, developing and training a strong team, creating a positive employment experience, and maximizing store financial performance through an excellent work environment and customer service. General Managers set expectations, manage performance and accountability, and partner with district recruiting to attract, develop, and retain diverse, high-performing talent. Philz describes its workplaces as inclusive, fun, creative, and vibrant, with flexibility in schedules. Prior barista experience is not required; training is provided. The role requires an existing Food Manager certification or successful completion of Philz Coffee’s certification within the first 30 days of employment. The estimated starting base hourly rate is $32.19 to $36.19, and the position is eligible for the Philz Bonus Program.

Requirements

At least 3 years of experience managing a fast-paced, high-volume, customer-service-oriented business, preferably in food service or retail.
Proven experience managing the financial health of retail operations, including P&L oversight, driving revenue, and managing costs.
Proven ability to create an inclusive and dynamic team and work environment.
Ability to work proactively and independently as well as collaboratively.
Solid business acumen.
Proven ability to recruit, motivate, train, and retain a team.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Must already hold a Food Manager certification from prior work experience or successfully complete the Philz Coffee Food Manager certification within the first 30 days of employment.
Ability to operate a variety of machines, tools, and equipment; make general visual observations concerning safety and work accuracy; remain stationary for at least 3 hours; stand, walk, stoop, and kneel; lift up to 50 pounds intermittently and lift 3 pounds to shoulder height repetitively; grasp, finger, and reach; and communicate spoken information.

Nice To Haves

Experience in food service or retail is preferred.
Prior barista experience is not required; training is provided.

Responsibilities

Provide frontline leadership to all Team Members and take responsibility for the store’s financial health.
Cultivate a store culture aligned with Philz’s core values and mission of Bettering People’s Day.
Lead by example through a strong work ethic, passion for quality results, and recognition and development of future leaders.
Support store-level strategic initiatives focused on culture, community, and operations.
Interact daily with customers and employees to inspire and contribute to the customer experience.
Train and develop team members and provide opportunities for professional development.
Maximize store financial performance by creating a positive work environment that enables exceptional customer service and authentic interactions.
Set team goals and expectations, align performance and incentives, manage performance issues, and hold the team accountable for results.
Partner with the district recruiter to attract, develop, and retain diverse, high-performing talent.