Community Manager - San Jose

Greystar Management Services•Mountain View, CA

1d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of a stabilized, mid-rise, 339-unit apartment property in San Jose. The role manages property team members, daily activities, and resources to achieve budgeted financial and operational goals while ensuring compliance with company policies and procedures and applicable housing laws and regulations. The Community Manager contributes to property budgets and financial performance; oversees rents, fees, deposits, invoices, expenditures, and financial reporting; and manages leasing, lease enforcement, renewals, and resident applications. The role develops marketing and leasing strategies, supports resident satisfaction and retention, supervises property staff, maintains property standards, and supports the client/owner relationship. In California, the position also manages lease documentation using the California-specific Lease File Checklist. The position is scheduled Monday through Friday. It is based in an office and on the property, with exposure to outdoor conditions and routine local travel as needed. The salary range is $96,000–$105,000, and the role is eligible for a 40% housing discount and quarterly percentage bonuses.

Requirements

At least 4–6 years of relevant experience in property management, sales, marketing, and customer service sufficient to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented, self-motivated, and able to work independently, lead, and collaborate as part of a team.
Required licenses and/or certifications applicable to state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; on-site staff who drive the golf cart must also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Yardi and Funnel property management systems.
Strong financial acumen.
Familiarity with smart building technologies.
Proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Provide input into property budgets by analyzing financial statements, marketing information, operational reports, and performance trends.
Set rent rates and ensure rent and fees are collected and posted on time; make bank deposits and prepare and review monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices, verify supporting information, code charges, and coordinate with relevant parties.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, discounts, renewal leases, apartment inspections, required notices, evictions, and permissible fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property and take action to maintain safety, cleanliness, appearance, and appeal of the grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For California properties, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Make routine local trips for bank deposits, training, outreach events, or other work-related needs.

Benefits

40% housing discount, subject to applicable discount and unit availability.
Eligibility for quarterly percentage bonuses; onsite property positions may participate in weekly, monthly, and/or quarterly bonus programs.
Competitive medical, dental, vision, disability, and life insurance.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.