Membership Concierge II (Closing)

Life Time Inc. • Peoria, AZ

2d

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You can grow your skills and build your professional network through self-directed progression through hospitality certification levels and by creating a customized succession plan to realize your professional goals.

This role is the first point of contact for members and guests entering the resort. It supports member engagement and acquisition, account maintenance, membership sales and retention, and service recovery. The position is identified as a closing role.

Requirements

• High school graduate or equivalent.
• At least 1–2 years of experience in customer service or sales.
• Complete the Retention Specialist Certification within 60 days of hire.
• Demonstrated ability to multitask and deliver high-quality customer service and service recovery.
• Effective verbal communication skills.
• Comfort working in a fast-paced environment.
• Ability to stand for four hours at a time.
• Friendly and outgoing demeanor.
• Passion for serving others.

Nice To Haves

• Bachelor’s degree in Hospitality.

Responsibilities

• Serve as the first point of contact for members and guests entering the resort.
• Build relationships with members and guests by demonstrating a hospitality mindset and creating extraordinary experiences.
• Receive inbound phone calls and conduct outbound outreach to support member and guest engagement and acquisition.
• Maintain current knowledge of club programming, events, pricing, and policies, and educate members and guests accordingly.
• Assist members with account maintenance, needs, changes, and transactions, including payments for programs, services, and products.
• Serve as a key point of contact for new membership sales and member retention interactions.
• Resolve member questions and concerns through problem solving and service recovery, using appropriate tools and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED