Membership Concierge II (Closing)

Life Time • Peoria, AZ

10h

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You will grow your skills and build your professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals.

The role serves as a first point of contact for members and guests entering the resort, builds relationships through a hospitality mindset, handles member account needs and transactions, and supports membership sales and retention. It also involves answering and placing calls, educating members and guests about club offerings and policies, and resolving questions and concerns through service recovery.

Requirements

• High school graduate or equivalent.
• At least 1–2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Skilled at multitasking, delivering high-quality customer service, service recovery, and verbal communication.
• Comfortable working in a fast-paced environment.
• Able to stand for 4 hours at a time.
• Friendly and outgoing demeanor.
• Passion for serving others.
• Effective communication skills.

Nice To Haves

• Bachelor’s degree in Hospitality.

Responsibilities

• Serve as the first point of contact for members and guests entering the resort.
• Build relationships with members and guests and create extraordinary experiences using a hospitality mindset.
• Receive inbound calls and conduct outbound outreach to support member and guest engagement and acquisition.
• Maintain current knowledge of club programming, events, pricing, and policies, and educate members and guests appropriately.
• Assist members with account maintenance, needs, changes, and transactions, including payments for programs, services, and products.
• Serve as a key point of contact for new membership sales and member retention interactions.
• Resolve member questions and concerns through problem solving and service recovery, using appropriate tools and resources.
• Progress through hospitality certification levels and create a customized succession plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED