Concierge - Part Time/On-Call

Clearwater Newport Beach•Newport Beach, CA

1h•$19 - $21•Onsite

About The Position

Clearwater Living is seeking a part-time/on-call Concierge for Clearwater Newport Beach, a luxury senior living community in Newport Beach. The Concierge is the first point of contact for visitors and helps create a warm, welcoming impression. The role includes greeting visitors, answering and directing phone calls, relaying messages, providing high-quality customer service, and completing administrative duties for multiple departments. The Concierge is also a key point of contact during community emergencies. The position supports a safe, organized, and efficient community by monitoring visitors, maintaining reception areas and records, supporting residents’ requests, tracking meal attendance, and assisting the Executive Director and other departments. Pay is $19.00–$21.00 per hour. Clearwater Living describes its culture as people-first and service-always and states that it is an equal opportunity employer committed to diversity and inclusion.

Requirements

High school diploma or GED.
Background clearances as required by government regulations.
Meet health requirements, including TB requirements.

Nice To Haves

At least one year of work experience in senior living, hospitality, or a related field.
Current First Aid, CPR, or BLS certification.

Responsibilities

Keep the front entrance, lobby, and reception areas neat, clean, and organized to present a professional first impression.
Welcome people to the community by standing to greet them and offering assistance.
Answer, transfer, and deliver messages from calls using a professional and courteous voice.
Monitor visitors, request that they sign in and out of the logbook, and promptly report suspicious people or activity to the supervisor.
Sort and distribute incoming mail.
Accept and report residents’ special requests.
Maintain the community lost-and-found system.
Order and replenish administrative supplies as needed.
Support the Executive Director and other departments with administrative functions as needed.
Maintain and check off the meal attendance tracking form, alerting staff to needed room service or residents who have not attended meals.
Ensure regulatory compliance and promptly report issues or concerns.
Follow Clearwater Living standards and policies to encourage safe and efficient operations.
Encourage teamwork through open communication with associates.
Maintain a positive, professional image and high standards of personal appearance and grooming, including wearing the proper uniform and name tag while working.
Represent Clearwater Living’s principles and core values daily.
Perform other duties and tasks as assigned or required.